Dell Latitude 5420 Laptop 14 - Intel Core i7 11th Gen - i7-1185G7 - Quad Core 4.4Ghz - 512GB SSD - 32GB RAM - 1920x1080 FHD - Windows 10 Pro (Renewed)

The laptop came well packaged, and looked new. It had the correct operating system, and ran without any issues.

Most of the time I use a beefy desktop PC in my home office, but I needed a decent "beater" notebook for when I teach programming classes on the road. This fit the bill. The entire machine came with a vinyl skin on it. I assume it had nicks and dings from the previous owner, so I assume the seller freshened it up with the skins. It looks very presentable and works great. I didn't really like the textured feel of the vinyl skin on the trackpad so I peeled that piece back off. Also there are a few blacked out pixels, but they're not a major problem. This nice little portable is exactly what I expected for the price.

The laptop came in a protective packaging and included a charger. The charger is not an original Dell, but it works just the same. Performance-wise, the laptop works great. No issues with any components. Of course, since it's a used laptop, it has some scratches on the cover. However, it came with a protective skin to mask it. The skin has brushed aluminum texture and looks/feels really nice. No scratches on the screen itself or on the trackpad. A few keys felt sticky, but it didn't take long to clean them up from sticky residue.This laptop model generally runs silent, but even under a load the fan is not that noisy.

Rating: ★★☆☆☆This was my second time buying a refurbished laptop. The first time, I had to return it because it came with a defective keyboard. I decided to try again… and unfortunately, I had another bad experience.First of all, the delivery was a disaster. Amazon marked the item as “delivered,” but it had been dropped off at a random neighbor’s house two blocks away. Luckily, that neighbor was honest and brought it to me later that night. When I contacted Amazon support, I kept getting automated responses saying “don’t worry, your package will arrive within 48 hours” — even though it was already marked as delivered and clearly missing. Not reassuring at all.Now let’s talk about the laptop itself: the Dell Latitude 5420 is an excellent machine — when it works as expected. Unfortunately, that wasn’t the case for me.The laptop arrived with two mismatched RAM modules: one original Samsung 2133MHz (Dell OEM), and one generic Chinese 3200MHz module that wasn’t even the same brand, speed or quality. As a result, the computer was throwing memory errors on every boot, and I had to diagnose the problem myself.I ended up opening the laptop, identifying the issue, and purchasing a second Samsung module on my own to fix it. Now the laptop runs flawlessly with 32GB in dual channel — but that’s thanks to my own effort and money, not the seller’s.In short: this seller sent me a laptop with incompatible parts and poor quality memory. It may pass a quick test, but clearly wasn’t properly checked or rebuilt with care.The machine itself is great. But my experience — again — proves that buying refurbished is a gamble. You might get a great unit… or you might get whatever they had lying around inside the case.

this laptop is literally in brand new condition. Not 1 scratch or ding. I'm setting it up and if need be will change the stars if there is a problem. But so far so good!

Great Laptop, definitely a good buy