Returns and Exchanges
At Desertcart, all our products are unused and in their original packaging. However, due to manufacturer or logistics errors, defects or problems may occur and we'll do our very best to resolve your issue as soon as possible.
Some of our products are shipped out with an international warranty, so if there is any manufacturer fault in your shipment, please contact us and we will advise you on the next step. If however, the defect is from our end, we will accept your product and exchange it for a new one.
If you are unsatisfied with your purchase for any reason, or it did not present itself to you as advertised, Desertcart will issue you a full refund or store credit for the product, provided that it is returned to us new condition in its original packaging. We'll also pay the return shipping costs if the result is of our error. If the reason for return isn't a result of our error, the cost of return shipping (AED 25) will be deducted from your refund.
Items such as garments and personal grooming products cannot be refunded once opened or used.
You can request a return by contacting us through phone, Live Chat, or sending a ticket within 14 calendar days of your delivery. The item(s) will be picked up at a scheduled time convenient for you.
Refunds will be processed as soon as the item is received by us. Refunds may take 2-7 business days to show on your credit/debit card statement.
We hope you enjoy your shopping experience with us!
(Last Updated: May 22 2016)