Weber Lumin Outdoor Electric Barbecue Grill, Black - Great Small Spaces such as Patios, Balconies, and Decks, Portable and Convenient

I was somewhat skeptical with this purchase. Overall, it had a good star rating, but was concerned about some of the negative reviews. I used to have a Weber gas grill and still have a Green Egg (still my fav). But recently moved into an apartment complex while building our new home, and electric was the only thing acceptable. I purchased the standard, not compact. First tried burgers, just to get used to the heat controls. Burgers turned out great. Then a large, thick ribeye. Took a little longer than I am used to, for the right internal temp, but turned out with a lot of flavor, nice charring on the outside. Couldn't tell it was from an electric grill. It really does get to 600+. If it is really cold or windy, not sure if it will make it to 600+, but I was impressed. Now ribs. Heated to 550, included a smoke box, lowered to below the "low" setting, stayed at 275, Opened the lid to get it there, but it stayed in the range for 3+hrs. Ribs turned out, favorable and off the bone (once I completed the 3-1-1). Overall, I have to say this grill exceeded all my expectations. No complaints so far....it only has been a week though. I didn't get the stand, due to all the negative reviews, and bought a different one from Amazon. Less than $100, and is sturdy and the right size and height (see pic). By the way, the regular size will fit two large slabs of ribs.

I have owned this grill for over a year now and love it. Bought it so I don't have to keep up spending money at restaurants. Proof that you don't need a gas grill.Reading this "Don’t waste your money on this one. Instead treat yourself out to local BBQ restaurants- you’ll be glad you did. Sorry Weber, but this one is a loser." truly made me more angry than any other negative review I have ever read about something I gave a positive review to. This person shouldn't be trying to cook anything if they all want to do is spend money at restaurants. I understand how hard it can be to get food to taste as good as a real BBQ restaurant or steakhouse but still that sentence is pure ignorance.

I love this grill - heats up quickly and you can use wood chips to add more of a smoky flavor.

I have been a very satisfied Weber customer for more than 4 decades, but my recent experience with the Lumin grill and more significantly Weber's customer service is the reason for the 1-star rating. If possible, I would have given zero stars. On the very rare occasions in the past when I've had to contact Weber's customer service it has been nothing short of fantastic. However, my latest experience with them has been the exact opposite.I have owned the Lumin Electric Grill since October 21, 2023. I purchased it as a replacement for the Q2400 Electric Grill which failed after 4 years of heavy use (no complaints). I purchased the newer Lumin grill because it claimed to pre-heat more quickly and sear better because it reached higher temperatures. These claims were true initially. However, in the past several months I noticed that the grill was taking longer and longer to pre-heat and never reached optimal searing temperatures anymore.I attempted to contact Weber to report the problem and found that they no longer provide a telephone # for support on their website. After a Google search, I found a # and spoke with a customer service representative and detailed my experiences. They informed me that they had created a ticket and that I would receive an email from a support person. The email I received asked me to completely restate my problem including the model and serial # of the grill (already provided to the representative I spoke with on the phone and documented in my product registration) before they could assist me. I provided the requested information and received a request to provide pictures of the heating element. Which I provided despite the fact that it required disassembling the unit. Weber responded with detailed operating instructions and power specs for the entirely wrong model of grill.When I responded that they provided me with incorrect information and corrected them, they placed an order for a replacement controller and provided me with tracking information for the shipment and informed me that I would receive the part in 7-10 days. After waiting approximately 2 weeks I discovered that FedEx had never received the shipment.I once again called customer service and was told that the part was out of stock for 6 more weeks! I explained that this was not acceptable, as without a working controller the $500 grill is useless! The representative stated that there was nothing more that they could do for me. I then requested to speak with a supervisor and was repeatedly placed on hold to wait for the supervisor to become available. Ultimately, I was told that the supervisor would call me back before the end of the day.It is now more than a week later and despite an additional call to customer service I have still not received a call back from anyone and I have a rather expensive paper weight sitting on my deck!I definitely do not recommend this grill or Weber to anyone anymore! It's very sad to see such a formerly great company fail so miserably!

Get the griddles makes the product more versatile-- $30 each X2 if you want both sides vs the expensive Weber brand. I also bought a cover and used a canvas rectangular bag with wire reinforcement to carry it in. It heats up fast and gets over 600F in days over 60 degrees outside. Open the lid-- it recovers fast and the lid seals keeps heat in well & wind out. Should be $100 less therefore not a 5 star rating. I don't clean it each time --easy to take apart. Low/medium/high settings, would be better if it had a variable heat setting. If space is not an issue get the larger model not the compact.