CUCKOOCRP-CHSS1009FN 10 Cup Induction Heating Pressure Rice Cooker, 19 Menu Options, Stainless Steel Inner Pot, Made in Korea, Silver

If you enjoy rice and perfectly prepared rice (I mean PERFECTLY), this amazing machine is the one. I have never tasted such incredible rice in my life, and I have had a couple of higher end Japanese fuzzy logic machines over the years.The machine is well built and looks like a beautiful, curvy space ship complete with a blue LED control panel. It's extremely well-made, with solid, hefty stainless components. The inside pot is also substantail. I am truly blown away. I would love to see more of these in the US market -- they are remarkable and far exceed their competition.It even speaks! The voice helps you navigate, as the machine is rather complex. The default language is Korean, so I recommend changing the language as your first step if you are an English speaker (it's not intuitive to do this, so reference the manual).PROS: Life-changing rice goodness! It's well made and cooks brown, mixed, white, sushi, glutinous and gaba rice. It also rises and bakes bread and cooks soup and porridge. A count-down indicator lets you know when your rice will be done cooking. The voice provides helpful information and has day and night volume controls. Settings are highly customizable, from cooking speed to rice softness. The operation is quiet except when steam is vented near cooking completion (you hear a short burst as steam releases). And, it has a cleaning cycle. It's also easy to clean manually. It's a machine you can grow into as you learn its various functions.CONS: This is not for someone who enjoys an on/off cooker experience. I think reading the manual is critical to understand this sophisticted machine -- and the manual is not always understandable as there are translation errors or sentences that are not entirely clear. So there will be learning and fiddling (though I think that's half the fun). There aren't a lot of supplemental resources online either, so you need to be the adventurous type if you want to make more than simple white rice. It's also an expensiv machine. While I think it's well worth the investment, if you honestly cannot distinguish between well-prepared and regular old cooked rice, this machine would not be worth your time or money.

My wife, who is Korean, had long talked about wanting to get a new rice cooker. Many of her friends had a Cuckoo brand and loved them, so with Christmas coming up I figured this would be a great chance to get her one. Although this had no ratings yet, and was a new model, I took a chance on it and got this one for her. I tend to have a history of buying her things that she wonders what I was thinking about when I got it for her, but with this I hit a grand slam! We installed Cuckoo's app on her phone and set the thing up that way, which took only a few short minutes to do. Now I will say that when you plug this thing in it will speak to you in Korean, so for the non-Korean speakers don't be surprised. You can set it to English if need be, so don't let that put you off. The front panel is in English as well, so you won't get lost in trying to figure out the controls. She finally cooked her first batch of rice today and couldn't get enough of it. She is fairly picky about the quality of her rice, but this thing blew her away with how good it came out. Although this thing is pretty expensive for what many would claim is just a rice cooker, my reply would be that not all rice cookers are created equal. This machine is made to get the most out of the rice you cook, and on that point it is top notch. Unlike our old cookers that cook from the bottom, this thing does it differently, so the rice comes out much better. For those that eat rice regularly, like my wife does, you will love this cooker, or most any of the Cuckoo brand cookers. For the person who only eats it every so often, this would most likely be an overkill and not worth the money. My wife's previous cooker was 10 years old, so I expect her to keep this for just as long as that one, so for me the money was very well spent. Given the different types of rice my wife makes, this thing just can't be beat. Her old one did a satisfactory job on them, but this one takes rice cooking to a whole new level. My wife and I couldn't be happier with this!!

After 1-1.5 years of relatively infrequent use the inner pot got scratched. it is impossible to use it now. The unit otherwise works perfectly. Very good product.Anyways, I have tried to get a hold of someone knowledgeable and helpful at the service department since march of 2020. All my inquiries are about replacement inner pot for model CHSS1009FN. They do not have replacement pots. Every time I call the service someone would complain of how COVID-19 affected them, get my phone number and nobody ever calls back. For 10 months I am trying to get a new inner pot, or even two of them. Calling, calling, e-mailing USA office, Korean office. I can't count how many messages I left on their voice mail. I asked them to order the replacement directly from Korea, I offered to pay the shipment expenses and even $300 for two inner pots. I have a functional unit which I purchased for $650 at home which I cannot use. I just can't throw it in the trash.If the seller reads this message - please help.To potential buyers - be careful with inner pot cleaning, the item scratches easily and there is no replacement for that.