La-Z-Boy Delano Big & Tall Executive Office Chair, Ergonomic Mid-Back Lumbar Support, ComfortCore Memory Foam Cushion, Weathered Gray Wood Arms & Swivel Base, Bonded Leather, Chestnut Brown

I have not been able to find a good office desk chair for years because I'm 6'3 250lbs and wear out the cushioning and tilt mechanism prematurely. Decided to spend double what I've ever spent on a chair with a brand name, Lazy Boy. Assembly was no problem except for the sheer weight of the pieces requires two people for an easy set. It is solidly built and the hardware is oversized as is the tool provided. Definitely better workmanship that the much cheaper office chairs from China I was buying. There's a lot more cushioning and it's in the right places including extra padding around the lumbar. If you have lower back problems, this is a good choice because the chair forces you to sit up straighter which is good for your posture. It is very comfortable and you can lean back easy enough but it doesn't recline far which is no good for your back anyway. Lazy Boy has been making quality chairs for decades and this good looking brown and weathered gray chair is classy and comfortable.

Well build using quality products. The seat and backrest are comfortable and not too soft. The wooden base and wheels are strong and attractive. The weakest part is the metal piece that holds the seat to the base - it looks just like every other one I have seen on every other swivel rocker. So far so good after a few months.

I bought my last La-Z-Boy office chair almost 10 years ago and just now replaced it, obviously after that amount of time, they no longer make the one I had. This one is ok but isn't as comfortable or as feature ladened as my previous one. I had no trouble assembling it so idk if they've improved it since others posted but it was quick and easy. I needed a 2nd person to push down on the bottom of the seat while I attached it to the back bc it is very padded but other than that it was easily a one-person job.I'm only 5'4' but intentionally bought an oversized chair since my dog insists on sitting with me. I was concerned it would be too tall but even without putting it on the lowest setting my feet easily reach the floor. The seat itself is slightly wider than my last one but there's no noticeable difference in the depth which is disappointing.There are only two adjustable features, up & down and tilt. That's it. The tilt you can lock or unlock and tighten or loosen. In contrast, my previous chair had adjustable lumbar, adjustable headrest, multi-way adjustable arms, as well as tilt that actually changed & locked in, plus up & down of course. I knew this one wasn't as feature ladened, I only mention it bc if those features are important to you, at least 10 years ago, La-Z-Boy did offer them so you might want to keep looking. I didn't think they would matter to me but I'm already noticing their absence so we'll see...The leather looks & feels nice, we'll see how long it lasts. My previous one started cracking after 3 years but La-Z-Boy sent me a new cover for free! The base & armrests do appear to be solid wood & are a nice gray color that I like. Right now the wheels are extremely tight to roll but hopefully, that will loosen with time. The lumbar padding works fine for me so far, it's comfortable when I do sit back but I spend most of my time sitting up & don't use it much. At 5'4" my head reaches the top of the chair so anyone taller than that will be above the back of the chair, keep that in mind if you're looking for a headrest.Overall, I am happy with this purchase but not blown away like I was when I received my previous one 10 years ago & I'm not sure how it would fit someone who is actually big or tall.

This could be the most comfortable chair in existence, but I'll never know because of the shoddy build quality and amazingly incompetent customer support.Like everyone else stuck working from home I needed a new office chair. I did a ton of comparison shopping trying to find something that would be ergonomically supportive and comfortable without spending $1,000+. I settled on this chair and was thrilled when I opened the box. It looked great. The leather was better than expected, the cushioning looked comfortable, the wooden arms and base looked solid and without any damage or splitting. I was excited. Unfortunately, that excitement was short lived as the hardware is utter garbage. When I began to put the seat base together, one of the bolts intended to attach the hydraulic portion of the chair to the bottom seat cushion got stuck. And when I say "stuck" I mean STUCK.Not wanting to over torque the bolts, I started by hand-tightening them. I used no tools, not even the crappy allen wrench they included. Then something happened that means I'm either a secret superhero, or the chair is garbage. I'm hardly The Rock, and my grip strength is average, at best, so I'm going with "the chair is garbage." I hand-tightened one of the bolts and it got stuck. So I tried to unscrew the bolt. And it wouldn't move. I assumed this meant the pre-applied loc-tite was doing its job, so I tried harder. Again... no tools... just using my fingers. The bolt refused to move... until it didn't. And I realized it wasn't the bolt that was moving, it was the nut embedded in the base of the seat cushion that the bolt was supposed to screw into. The whole thing came detached from the interior of the seat base, so now I was left with a bolt that was permanently stuck into a nut that I had no way of reaching (short of cutting open the entire seat base). Great. Awesome.So then, I check the manual and there, in large bold font, was the typical "If you have a problem, do not return this, call our customer support first!" So, yeah, I did that. Shame on me for not knowing better.When I called, the person I spoke with (Giovanni) seemed nice and accommodating. Unfortunately he had no clue what he was doing or talking about. He didn't understand the problem I had. He kept asking me to give him a model number for the chair. I gave him the only model number available, but that didn't fit anything he could find, so he kept asking me to look in other places. After finding 4 or 5 places where the model number WAS NOT, he finally asked me to give him my email address, so I could send a copy of my receipt and photos of the problem. I did that, and after a couple of days, he emailed back to say they were going to send me a whole new seat cushion. Cool. Problem solved. Nope. New problem.After a couple of weeks, the new seat cushion finally arrived. Huzzah. I opened the box, and as you can see from my pictures, the new cushion looked more or less the same.(The Original seat is marked "O" and the Replacement is marked "R")Granted, the Replacement didn't have any of the La-Z-Boy stickers or tags, but I had bought this chair already suspecting it was churned out of some unknown factory overseas and sold under a La-Z-Boy license, so I wasn't surprised that the replacement was just a generic, non-descript, pulled-off-a-warehouse-shelf replacement.Now, since the hydraulic base was still attached to the original seat cushion by the stuck bolt, and I was not sent a new hydraulic base, I still had the problem of somehow removing that stuck bolt. Out comes the hacksaw. If you zoom in, you can still see the bolt that was stuck (top left), and the metal shavings from having to cut the bolt. But, hey, there was an extra bolt in the original pack of hardware, so no big deal.I get the hydraulic base off, start to attach it to the replacement seat cushion, and that's when I notice that the bottoms of the two seat cushions are different. Hmm...that's weird. But the hydraulic base more or less lined up with the holes in the replacement, so I just chalked it up to a design change or something. Now, after the stuck bolt in the original, I was even more afraid of over torquing the bolt with my superhuman finger strength, so I ever so carefully hand-tightened the bolts to the new seat cushion. Basically all good. Two of the bolts got a little stuck, but I think that was the loc-tite because they eventually moved and were fine. Cool. My new base is good to go. Right? Wrong.With some difficulty, I eventually get the back of the chair attached to the base. Not as easy as I'd like, but, again, no real alarm bells, because, hey, if the back was too easy to attach to the base, then it would be more likely to separate or loosen during use (at least that's what I told myself). Next step, the arms. And, well, you can see the problem yourself. The holes where the arms are supposed to attach to the base in the Replacement were completely different than in the Original. Wtf.I call my guy, Giovanni at True Innovations, because, sure the replacement took weeks to arrive, but he was nice enough and I'm sure he tried his best. No answer. Left a voicemail. No return call. Called again. Same deal. Called again. Same deal. 4th time, I gave up and hung up and just replied to the initial email chain. Aha! A response, followed by a phone call! Yay. After another round of "I don't understand what you're saying" and "I've never heard of this before" and "What's the model number of the chair?" (insert silent internal existential screaming here), he has seemingly exhausted his customer support script and asks me to email pictures and a written description of the problem.So I do that. I explain the problem in detail, and I send the very same pictures that I've attached to this review. Seems simple enough. To my pleasant surprise, I get an email back from Giovanni a couple hours later. Nice quick response. Cool.The email? "Hello, Did you make sure that you did not accidentally swap the arms to the wrong side."(internal screaming)The arms are identical. There is no difference. There is no marking that indicates left vs. right. I hold them together and there is literally no difference in the location or depth of the holes. I can look through the bolt hole in one arm straight through the other. But, hey, you know what, maybe my eyes are broken, so I try switching the arms. Yeah, no, my eyes are fine and the arms are identical.I email my guy and tell him that. He replies the next day and says "Hello, We can send you out another seat cushion. This is very unusual for this to happen." I'm not sure "unusual" is the word I'd use, but okay, there's no way they **** this up again, right? So I reply and say, "Okay, I'll try another seat cushion. Is there any other information or pictures I can send to make sure I don't end up with another seat cushion that doesn't fit?" No response to that, just a "I have gone ahead and placed an order for a new seat cushion."That was January 14, 2022. And this is where I think a timeline might be helpful:- December 27, 2021: I order the chair.- December 29, 2021: Chair arrives. I attempt assembly. Stuck screw. I call and email customer support.- December 30, 2021: I am told a new seat cushion will be shipped to me.- January 13, 2022: Replacement seat cushion #1 arrives. I attempt assembly. Arm holes don't match. I call and email customer support.- January 14, 2022: I am told a second replacement seat cushion will be shipped to me.- February 1, 2022: Replacement seat cushion #2 arrives.It is THE EXACT SAME --WRONG-- seat cushion as Replacement #1.How? How is that even possible? I sent them pictures comparing the two seat cushions. My brain explodes. I call and email again. I politely complain my way up the customer service chain until I am told I am being forwarded to a manager. Someone says "Hello?" I say "Hello." I am hung up on. I call back. No answer. I call back. No answer. I email. No answer. I email again. No answer.I've done this song and dance for over a month, so I decide I've wasted enough time and am just going to pack it all back in a box and return it to Amazon via my friendly neighborhood UPS Store. Problem solved, right? Wrong.After all of the back-and-forth and shipping delays, I'm now beyond the return window. I'm stuck with a broken $400 chair and two useless replacement seat cushions. No. No I am not. Because I call Amazon customer service and explain the situation, and they are wonderful. They apologize (something the seller never did, btw), and extend the return window and send me my own special return label. I pack the whole thing up, slap on the label, and send it back. Couple of days later, I get my refund.Now, you may be asking why I'm only now writing this review. I mean, it's been a month since I returned it and got my refund. Well, I'm not really the reviewing type. But, well, I just got an email from True Innovations asking me "Hello, What color is the chair."what. the. actual. ****.The sheer level of incompetence exhibited by the seller is STAGGERING. I'm almost impressed. But really, I'm just mad. The whole experience of dealing with this seller (True Innovations) has been uniquely awful.And because I'm a masochistic idiot, I almost bought this chair again, because damn, those two replacement seat cushions currently sitting on the floor of my office do still look incredibly comfortable, and maybe I just got a bad original cushion, and maybe a new one wouldn't be defective, and maybe it would work, and maybe I'd have the pleasure of working in the comfy office chair of my dreams.Nah. I'm not that much of a glutton for punishment.Maybe you, dear reader, will have better luck. But I wouldn't bet on it, and you shouldn't either.