Is the new version’s laptop compartment raised from the bottom of the pack?

Yes, it is raised about two inches off the bottom of the pack. It provides some flex space in case you drop your pack with your laptop inside, lessening the chances of damage. you could always put a small, lesser-used item in the bottom of the pack under it.

Yes, this is the unisex version. The women’s version is called Women’s Borealis Backpack.

How do I submit a repair request?

I do not know. Grandchildren have not had any issues with these

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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