74016 Big Boss Water Softener, 36

These American Made products do a great job with zero maintenance besides adding salt, and monitoring hardness to adjust seasonally if desired. They don't use as much salt as other machines so that's a significant operational cost savings, as well as maintenance work savings. Instructions included for simple homowner DIY installation and setup.

I highly recommend The Waterboss 900. I have well water and the 900 model has been lasting around 11 years before replacing. The Waterboss has been reliable also. Support American jobs and buy a great product for a reasonable price. If you have excessive Iron I would recommend buying there smaller Iron fighter model and install it before the model 900 and you will have perfect water! Andrew Guenther ⁹

Bought a Water Boss for it's size and price. Hired a plumber to install it. There was a broken part which leaked continually so we had to shut off the water. The plumber ordered a new part which came quite quickly but the warranty doesn't include labor so I had the privilege of having to get the plumber back again and pay him yet again. Nothing like paying a plumber twice.

I have dealt with water softeners for 30 years now with 3 different water softeners. The 5 years since I purchased a WaterBoss 900 from Menards are the first 5 years where I have not had to touch the water softener to fix anything. The WaterBoss just runs, regenerates and uses about 75% Less Salt during regeneration. Prior to this I had a Kenmore, followed by the Sear's version of a Morton softener. After having so many problems, primarily with the regeneration systems, I purchased hardness testing kits to help troubleshoot the problems. Despite having no problems during the last 5 years I have felt compelled to test the water from time to time. Hardness is always undetectable on every test I have ever run on the WaterBoss soft water. The best day for those other two softeners was about 25ppm of hardness. As for Salt Savings, I used to stock up on 6 bags of salt to get through the winter and usually had to haul several more bags down by sled in the snow. I now get by with less then 2 bags for the whole winter.With the other two softeners I was continuously pulling apart the regeneration systems to determine why the softeners wasn't working, but once after about 10 years of service the water dispersion tube that drops to the bottom of the softener pulled out of the regeneration valve allowing resin to escape into the water heater and water supply to the house. I discovered this when mesh screens on the aerators around the house plugged off with resin. During this time I ran hundreds of hardness tests before and after repair attempts.I am guessing that I spent at least 1000 hours working on softeners over the first 25 years, until I got the WaterBoss, and then the work stopped.Maybe I was lucky, but so was my neighbor, who also has had a maintenance free WaterBoss softener for 6 or 7 years. I bought mine on his recommendation, and I have not regretted it.

i am on a well ..lots of iron ,,,mine is now 15 years old,,,i have had to fix it but a kid can keep this thing going a long time,,,why anyone would say service is no good does not know how to fix it...parts are cheap...an they will help you ,,they just dont have a in door repair ..when mine ever dies the big boss will be my next buy...made in ohio too

I wish I had seen the parts of the waterboss before buying. It is poorly designed and flimsy in all aspects. DO NOT BUY unless you want problems from day one.

My WaterBoss is 7 years old. It has been working pretty good until now. Started getting an E1 error code flashing and beeping. Took it apart and noticed a 2 ½" grey plastic wheel called the "Magnet Disk Assembly" was cracked. This allows for the timing of the WaterBoss to function. This part is way too weak for what it is being used for!! Just spent $23 for a new one - looks like it should cost $1. Also the screws are rusting away?? They should spend the extra .50 cents and use stainless steel because they are constantly exposed to water. They told me this part has not been modified to be stronger, so I will expect this to go out again. After searching online I found out that this part typically goes out after a couple of years - so I am fortunate that mine lasted as long as it did.Many reviews here are very negative to their customer service. I was not looking forward to calling them based on the reviews. However, I must say my experience was good. They were professional and polite. Hopefully they have better people now or have changed their approach.I feel that with just a few minor changes this unit would be much better and last much longer. Until they change some of these weak plastic parts to something more durable I would not recommend their unit.6/21/13 Update - Just checked my online bank statement and noticed they charged my card $3 more than they quoted me on the phone yesterday. Very Expensive Parts and bad business!!!

Item was sold beyond warrant-able period. (Must have been previous model). The case had a crack in the top (like someone had tried to lift this heavy device by the plastic housing).