Jackery Solar Generator 5000 Plus and 500W Panels, 5040Wh, 7200W Output

Worth the cost.

It feels good to be prepared for a power outage. You know the saying, when you are prepared you won't have to use the backup. We haven't used it yet but it does hold a charge for a long time. Happy I got it.

Terrible service Arrived upside down Box opened, no charging cable, no manual Item appears to be used Jackary refused to replace when called direct Told me they would "make an investigation" Now I am out $4,300 or so Company customer service is outside of U.S. Amazon said I might have to make an insurance claim on Amazon A-Z What a nightmare.

I’m a relatively new owner in a 55+ community where quite a few homes sport natural gas powered generators. During a recent 12+ hour power I became unsure of the reliability of our electrical infrastructure and decided to move forward on a power backup system. During this outage the constant drone of generators in the neighborhood shoved my thinking toward a battery backup system. Some internet research led me to Jackery. A neighbor had friends who highly recommended this company and I ended up purchasing the Explorer 5000 Plus. To test the system I plugged my refrigerator into a front AC outlet and ran it for days. Pass-through power worked perfectly. I then had a manual transfer switch installed with the intention of powering one circuit (refrigerator and internet) that drew less than 200 watts full time as sort of a UPS. The 30 Amp outlet seemed to provide this pass-through power (Input power always equaled or exceeded Output power) until I woke up one morning to find the refrigerator powered off. The 5000 Plus had suffered a F6 failure. I tried multiple sequences in an effort to restore function with eventual success only to have it suffer the same failure. Contacting Jackery customer support I explained the failure and what I had done to temporarily correct the issue. They were very responsive to my emails and eventually pushed Firmware 1.6 out to me. This resolved the F6 failure issue. However, I identified that the unit was not providing pass-through for even small loads via the 30 Amp output and the battery continually cycles through drain and charge. On the plus side, it will run my refrigerator and wifi for almost 2 days without recharging. Most of our power outages don't last that long. I had really hoped that I could leave the unit on to power my one critical low wattage circuit using pass-through into a manual transfer switch while leaving all other circuits on residential power but it does not.

This is the best purchase we made it saved us lots of times it was definitely a smart buy great quality

Great product. Very high quality. Some delivery issues caused by poor communication between Amazon and vendor......but the vendor came thru. Note these batteries are really heavy.

With a full 100% charge it barley runs my refrigerator for 24 hrs. Not impressed at all. Takes 3 days to charge it back up.

Great option for energy needs