13500 Peak Watt Dual Fuel Home Backup Portable Generator, Remote Electric Start, Transfer Switch Ready, Gas and Propane Powered

Arrived sooner than expected. No damage, packed real good. Minor assembly and no missing parts. Took me about 15 minutes to unbox, put on the wheels and front legs, plug in battery quick connects, and another 10 minutes to fill with the provided oil. The battery already had a full charge. I like that this has a printed manual and is easy to understand. There are clearly marked warnings about put oil in first and exhaust precautions. The trickle charger that comes with it will plug right into the dash but the battery came fully charged. Generator started right up. I broke it in as suggested about 6 hours varying the load and never going over about 25% full operating load during this break in time. The fob started it and works good. It even fired right up with the recoil pull starter. Very good generator. Be sure when you are fully ready to start this thing that you have the main breaker on 1 and the gas valve open. (I have not tried propane yet but i doubt there will be any issues using it.) This generator is heavy for me but I am older than 70 and live in the forest. No flat land or concrete. The pre installed lift up frame mounted handle makes it a whole lot easier moving around. The build quality is impressive. The wheels are solid. I have no doubt this unit will serve me well. You take care of it, and it will take care of you when needed.

OK, the 9500 (gas only) at 200 lbs is heavy, (but then, no more than the 14 y/o 7700 QueenBee it replaced). Wheels were a tad tricky to install, but only a minor issue. Once on and upright it's easy to move and maneuver. I connected the battery (just a plug connection, not having to wire the battery as the instructions indicated), added the oil provided, and gas, then ran it for a few hours to break it in, then shut it down, refilled the gas tank and hooked up the battery charger, and put the cover on to wait for when it might be needed. This morning I awoke to power and cable outage, so I cleared the main breaker, turned on the generator (the cover had blown off during the night), made sure the gas-cock was "on", set the choke and hit the start button. It turned over, but failed to start, and after a couple seconds, shut off.. then much to my surprise, tried starting again, and failed again, then tried again... twice more, and she fired up! That repeat attempt thing I wasn't expecting. After a few seconds it settled down, choke automatically reset, so I hooked up the 30amp pig-tail, closed the feed breaker to the house, and then closed the breaker on the generator. Voila.. I've been running on the generator for a couple hours now, was able to fix a breve' and bring up the computers. Internet cable was also out, so I fired up my cellular internet 'hot spot' and connected that way - checked power and cable outage websites and repair status. As suspected, there's a tree down somewhere in my neighborhood - crew on-site, estimated repair time in another couple hours. No problem, full tank of gas should cover that easily. Unit is surprisingly quiet (much more so than the old one), which I'm sure the neighbors appreciated at 05:30 AM. Only niggly is that the unit runs at about 63 hertz (cycles per second) so your electric clocks, which time off the expected frequency of 60 hz will gain a few minutes an hour. (Freq is adjustable with a screw above the carburetor .) As I typed this, I noticed internet cable just came back, so maybe the crews are done and power is back already. If so, great - this was a good "test-outage" and I'm quite pleased with the results. In summary, easy to set up, and easy to use, and it does the job - runs my entire 2400 sf house (including electric baseboard heaters). Life is good. Off to see if power is also back, and I can put the generator "back to bed" now.. ------------------ UPDATE: 11/23/24 - Lost commercial power 4 days ago ("Bomb cyclone" hit and just trashed the area), fired up the generator, and it has been running continuously now ever since. I have a battery-powered Deway siphon pump (available on Amazon) with hose that transfers gas from the gas cans directly into the generator tank without spillage, so I don't have to shut down the generator to refuel it. Power company thinks it will have power back in a couple more days (we'll see, they said that two days ago too), meanwhile I've got six 5-gallon gas cans, each one providing around 9 hours of run time. They've been refilled once already (once I found an open gas station), looks like I'll be making a run to fill them up again this afternoon, which should get me through until we get power back "in a couple days". OK, if so I'll burn @ $300 in gas over the week without commercial power but with two refrigerator/freezers full, the food I won't have to throw away is worth quite a bit more than that. Pro-Tip: If power has been off for awhile, and you have electric baseboard heaters, water heater, refrigerators, etc. it may be necessary to turn off the breakers to the heaters when first connecting to the generator until the refrigerator and water heater reach operating temp, and then bring on one bank of heaters at a time to avoid overloading the generator if everything powers up at the same time. I have a wood-stove insert in the fireplace w/fan that heats the main part of the house, so I could just leave the baseboard heater banks off when I had a smaller-output generator. And VERY IMPORTANT - use fresh gas, and stabilize any gas that will sit for awhile in gas cans or the generator. When shutting down, turn off the gas cock and let the unit run until the generator stalls to empty the carburetor, for non-use "storage". Warranty won't cover a gummed-up carburetor. Meanwhile the 9500 just keeps chugging along - pretty quiet, keeping us warm and comfortable. This is a good unit.

Received the Westinghouse WGen9500DF Generator and immediately unboxed and assembled. Although the box had a good-sized tear in the side, the contents of the inside of the box were unharmed. The Amazon delivery people had a hard time getting it out of the truck because unlike other transport providers, whoever loaded up their truck did not place items from rear to front in the order of delivery. Instead my generator was towards the front of the truck so the delivery staff had to spend a good 30 minutes re-arranging the contacts of the truck in order to get access to my generator. The box is extremely heavy so I am surprised the generator is not palletized which could eliminate damage? While unboxing I noticed some of the cardboard and plastic wrap was drenched in oil which was initially concerning. However, once I got the unit out of the box and wiped down things were fine. There are plenty of warnings in the manual and tags on the unit indicating the generator is shipped without engine oil so my worries were unfounded. only some minor scratches on the frame which I can touch-up with spray paint. Other than that the unit looked flawless. Assembly was a breeze and took a whole 10 minutes (install two wheels, two foot pads, add oil which is supplied, and add gas). Looked over the manual and had the unit running within 30 minutes of unboxing. Tested both the push-button start and remote start. Placed the unit under a light load in my garage and seemed to work fine. Pending installing a 50A outlet running from the outside of our home to a manual transfer switch which I have yet to receive and install. Decided to utilize the included battery charger to charge overnight until the LED went from red (Charging) to green (Charged). The unit has a nice fold-down handle which makes wheeling it around very simple, even for my wife. My plan is to store it in the garage, then when we lose power (maybe once or twice a year here in WI), wheel it outside, plug it into the outlet (well inlet really), get it running then manage the transfer switch depending on where we need power. I sized the unit (9500W running on gas) to twice the load we plan to power during an outage. I have done the math (both for peak inrush and running currents) and plan on loading it with a fridge, a freezer, a well pump, garage door opener(s), furnace (for winter outages), and a portable air conditioner unit (for summer if needed), lastly some minimal lighting and outlets for low wattage items if needed. It is not the intent to provide back-up to the entire home since outages here in WI are minimal and last perhaps hours to a day at max, but preparing for future outages due to electrical grid issues? Nice problem to have if our electrical grid remains as reliable as it has, but good to be prepared. I decided (for now) to leave the central A/C out of the backup circuit due to it's power draw, is the reason we will just run a portable A/C in one room to stay cool if needed. Also deciding to lighten the load in case we need to run on propane which reduces the running watts by 1000. Anyway, I like the idea of dual fuel capability as we almost surely have tanks of propane sitting around just in case we run out of gas. The unit appears very well built, high quality materials, everything well laid-out (control panel, gas / oil, etc.) and expect for the 50A plug aligning with a wheel causing the 50A plug needing to be bent slightly, very well designed. I had to minimally bend the 50A cord slightly to get it too fit snugly into the outlet so no big deal for me. Westinghouse also provides clear instructions how to modify the unit for unbonded neutral. I am an industrial engineer and understand neutral to ground bonds so if you don't understand this, do your research and understand consequences of modifying the bind, please consult a licensed electrician. I looked into a Generac whole home automatic generator, and although they are nice, the price-point is easily 10 times more than I spent on the WGen9500DF and items I need for connection to a manual transfer switch (went with the Reliance 510C). So unless you experience outages routinely, don't mind a little manual intervention during an outage, and are not infinitely wealthy, consider this as an option as you can possibly create a backup solution that does not empty your bank account.

The WGen9500DF generator arrived off the truck in excellent condition. I intended to run the generator on propane for emergency power outages. I purchased a new 20# propane bottle and connected with the supplied hose and regulator and she started right up and ran great. I let it run for 30 minutes and shut it down. A couple of day later I moved it out of the garage and ran it for another 30 minutes and then connected a 1500 watt electric heater to one of the 120v outlets. The heater didn't start! Oh no, why? Then I discovered that the GFCIs on both 120v outlets had to be reset by pressing the reset on the actual outlets. Then the heater started and ran fine. Then I connected a second 1500 watt heater to the other 120v outlet and it also ran fine. So that was 3000 watts running with no problem. I let the generator run for another 20 minutes and then switched the heaters off and shut down the generator. I purchased a 50 amp inlet box and a 25' 50 amp cord along with the generator. Now I am waiting for the electrician to come and install the box and wire it into my breaker panel with an interlock kit. This is a very high quality generator and I expect it to supply power to our whole house in emergency situations when needed. It is quite heavy at 211# but is also easy to maneuver with the included wheel kit, which I might add have sealed ball bearings which carry the weight and will last. The generator came with a battery tender, a wheel kit & feet, and the propane hose / regulator. Also, another appreciated feature, a remote start key fob so you can start / stop the generator from inside the house...very nice. Oh, and it comes with a bottle of oil for the engine. This was the only issue I had with the generator. After filling the engine with the included oil, the oil level was still low and I had to add a few more ounces to bring it up to midway on the dipstick hatch. The manual is very good but is in error according to their tech support regarding how to measure the oil level. The manual states to insert the dipstick "without screwing it in". The tech support person said the the manual was in error and the the dipstick should in fact, be screwed in to measure the oil level. Really, I could not see much difference using either method, but with the supplied amount of oil it barely showed on the dipstick. I did a lot of research before finally deciding on this Westinghouse 9500DF. We require 220v for our well pump so that limited us to a unit with that capability. I also wanted a unit capable of running on propane so I would have to drain the fuel out or mess with stale gas issues. This generator checked all of the boxes and the price is very reasonable for all that you get. We don't look forward to the next power outage, but we are confident that we will be ready when it happens. I saw a review giving a one star rating and calling the generator junk. Ridiculous! You cannot leave gas in a small engine for two years and expect it start when needed. A generator needs to be started and run for a few minutes every few months. If you don't add stabilizer in the gas, it will go bad in as little as 30 days and will gum up the carburetor. Even adding stabilizer, the fuel should be drained from the carburetor! You can turn the fuel shut off and let the engine run until it stops, or there's a drain screw on the float bowl to drain the fuel from the carburetor too. I am intending to use propane so I don't have to deal with gasoline issues. If I do have to use gasoline, I will use only ethanol free gas as well. The person posting the one star review obviously knows nothing about small engines.

This seems to be a great device once the issues got resolved On Prime day this WGen9500df was on sale for a great price. Unlike my normal and frequent experiences with items purchased from Amazon this purchase was almost a comedy of errors that probably do not lie with Amazon themselves but more with the Mfg. company and delivery service. First off, be aware that if you live at an altitude above 2000 ft. in elevation as I do you will need to buy the high altitude carb kit to change the jet in the carburetor and the high altitude kit for the propane regulator. XPO Frieght was the delivery service for my unit. They called me a week before to schedule a delivery date and time window and told me I had to be there and to expect a call shortly before they arrived. On the day of delivery I recieved text message early saying that they were on the way. After that things went south. Delivery was three hours past the end of the three hour delivery window they had given me, I never recieved a call before the delivery driver knocked on my door saying they had dropped the unit off on the apron of my driveway. Not sure but the delivery people looked like they were perhaps contracted by XPO and to be fair the drivers who were respectful said they were not instructed to call before delivery and were not expecting for anyone to be home to recieve the item, but then said he was instructed to get my signature. I did get the delivery guys to move the unit where I needed it by the house before they left. Amazon sent a message asking how the delivery went. After I replied I got a message from XPO asking what had happened and that someone would follow up shortly after my text response but I have not heard back from XPO and that was over ten days ago. Outside of the high altitude carb and propane kit everything else you need comes with this unit including engine oil, the funnel to pour it in , battery charger, spark plug wrench and wrench for installing the feet provided for the unit. I put gas in the tank opened the gas fuel valve and almost immediately gas started dripping out (about one drop per second) from where the carb is bolted to the cylinder head, not good. I closed the valve and called customer service , used the option where they will call me back when it is my turn. Did not recieve a call back. Called again the next day and did recieve a call back within one half hour. A very nice and very knowledgable lady said that the fuel needle probably got knocked out of its seat during shipping (my generator arrived in what appeared to be excellent condition with no scrapes or holes in the cardboard shipping box) which made perfect sense so I said I will take it apart since I am fairly handy around these things and see if that fixes the situation. I also told her I lived at an high altitude and so she emailed me links to the kits I needed and also instructions to install the carb kit. Unfortunately after first succesfully paying for the propane kit I went on to order the carb kit which was SOLD OUT and realized that both the parts links she sent were for machines built before 2019. I then found and ordered the right kits for both but now also have that first propane kit also that is worthless to me. At only about 10 bucks in cost its not woth the time and effort to me to try and return. Once the parts arrived I took of the carb installed the new high altitude jet which was simple to do and reassembled the carb making sure that the fuel needle and seat were correctly orientated with each other. Opened the fuel valve and no more drip of gas.....great! I looked around but was not quite sure were the propane part was to be installed. The diagrams in the manual do not call out the item and could not find instructions on the company website. Took two more days of trying before getting ahold of a representative who seemed helpful and said she could email me something that day that shows where the part goes, she verified my email address but I never recieved anything from her. I went back to looking around on my own and found that this brass threaded fitting simply screws into the "out" (it is marked) port on the propane regulator that is actually located where you would attach a propane hose to. Now that everything is squared away this generator is great. I really like the remote starter which works from anywhere in my house. It starts easily and runs and powers well. I am guessing that most people would probably not run into what I did, but this was my experience.

Picked this up for a few reasons. 1.) the nasty snowpocalypse the south had in 2020 and how woefully unprepared we as a family were for it [we lost power for 4 days and live out in the country], 2.) because most forecasters including the Farmers Almanac is predicting another winter like last last year, and 3.) because I wanted something both portable for camping and big enough I could wire directly into my house and run a few things. Out of the box the generator is great. Easy to put together and function. While it know it's an ego thing for most of us men, I do recommend that you read the installation instructions. It has a couple of things that gave a few of the other reviewers issues (not me...because I read their reviews and the instructions). The supplied bottle of oil did not get the oil registering on the dipstick so I too added more of the same weight oil to get it tip top. I wired these things to/with a: Reliance A510C Transfer Switch (from Max Tool) Reliance PB50 Inlet Box (from Amazon) https://smile.amazon.com/dp/B000HRWGBW Southwire Romex SIMpull 6/3 Non-Metallic Wire (by the foot for the distance I needed/wanted it (from Lowes) Kohree 50A, 25ft Extension Cord (from Amazon) Must be out of stock on the 25 footers so bear in mind the link I'm leaving MAY default you to something like their 15A cord but I got their 50M/50F that came with a 50/30 adapter as well. https://smile.amazon.com/dp/B08ZMQ1739 I hired a licensed electrician to install the transfer switch (easy enough I prooooobably could have done it) and the inlet box. If you get the Reliance Transfer Switch, check out Reliance's YouTube videos on installation. They are very simple and easy to understand even without knowledge. There are some things I'll roll the dice on. I ride motorcycles (street and dirt). I'm a shooter. I have 7 kids [I know, right!? Risky). But electricity is not one of those things I'll roll the dice on. We installed the inlet box, wired it in, and ran the cable for the inlet box, and installed it as well. All pretty simple. To the transfer box, I wired in a.) my furnace, b.) the most central lights in the house [the kitchen in my case], c.) the plugs in the living room, d.) the GFI plugs to the bathrooms, e.) the fridges, and f.) the range/oven. Things I found: the generator CAN run the furnace-ONLY while on propane. Things to remember, this generator pulls 8500w/11500 peak on propane, and 9500w/12500 peak on gasoline. My desire is to run it on propane as much as possible since propane stores better (e.g. not hydroscopic like gasoline). I was able to run the central lights with the furnace on propane, but the lights dimmed notably and flickered to the tune of the generators motor. But it DID work. During that process (furnace only on propane) the motor took a heavy enough of a load that it died on the first attempt to transfer load. On the second attempt, it took the load and remained running even with that heavy of load on the generator. One of my primary concerns in using the propane side is the combination of heavy load with the furnace with extreme low temperatures creating problems with the LP expanding to a gas again. If that is the case, a lack of expansion will mean no combustion. While I'm not deeply concerned about air temperatures causing this lack of expansion, I'm trying to be prepared and this one leaves me feeling much better knowing I'll have the option to switch to gasoline. This is also why I'm excited this generator has a gasoline options. Switching to gasoline is as simple as turning a knob. One 1/2 turn and you're ready to roll. On the propane side of things, I was able to run the central lights (all light banks turned on), the plugs in the living room with several things ranging from my wifes Scentsy warmers (2-3), lamps, internet router, and TV/xBox's, two fridges and a freezer, and the GFI plugs in the bathrooms with one warmer and an oil based radiator heater on full. There was only a minimal change in the generator draw and they all ran well. In the advent of power loss during a massive storm, this generator gives you the option to run a good sized furnace and keep the house warm. I plan on running the furnace on gasoline every 2-3 hours, then switching it back to the propane for the lower-draw stuff.

Love how easy it starts, with a restart mode if it doesn't light off the first time. And the key fob remote start is a bonus. Makes plenty of usable power. I am using this to power my whole house in case of an outage. The more I get to know and use this generator, the more I am impressed with its quality. What a bargain of power and features at a more than reasonable price!

I've never had a generator before, so am new to all of this. I bought the Westinghouse WGen9500DF, which on Amazon is listed as "Westinghouse 12500 Watt Dual Fuel Home Backup Portable Generator" The 12500 is the max starting watts, not the 12500 model, so that's a little confusing. So far, I am impressed with my purchase. Everything they promised appears to have been included. It seems well made, so hopefully that is true of all of the components and it will not only work whenever we need power, but it will do so for years to come. There was a little bit of an issue setting up the appointment for delivery. I think this was on the delivery company, XPO I think they said it was. I got a computerized call evidently trying to confirm the original setup date and time and it said, "Press one to confirm" or something like that, I pressed one, heard a strange computerized sound, and then the call disconnected. So, I figured that it was done. Got another call 10 or 15 minutes later that seemed to be the same thing, but this time I ended up talking to someone. So we confirmed it was all set up, which seemed like a bit much because I had indicated that the delivery date and time that was suggested when I ordered it was going to be fine. Later when I went to look at the track your order thing on Amazon it said something about how there was a problem with confirming delivery, so that was a little disconcerting. I decided that must have come from the first call that disconnected. Eventually that page showed that the delivery date and time was confirmed, but the note about there being a problem setting it up remained, so...it remained a little concerning. They appeared pretty serious about confirming delivery though. I lost track of how many times they called but I thought it was more than should have been necessary. The delivery was set for between 9 and noon. I think they got there about 10:15. The delivery guys were okay. I was told I would get a phone call 30 minutes before delivery. They called and said they were 2 minutes from my house. Not a really big deal, but I wasn't ready to answer the door. I was sort of counting on the 30 minutes, but very excited to get the generator. They were out in front of my house before I was, but I am pretty sure they really were about 2 minutes out as they had said. They evidently were not allowed to leave the generator in my back yard, which was what I had planned. They waited patiently while I moved my car out of the garage where I guess they are allowed to leave it. They waited again while I unboxed the generator and looked for any obvious damage. The box had a hole in the bottom of it, but I didn't find the generator to be damaged in that spot or any other. I was a little concerned because I had to cut the box off of the generator and when I asked how they would take it back if it were damaged, the one delivery guy said they wouldn't take it back. He later re-thought that and said they would. Evidently they deliver for many different companies and Amazon has different policies regarding accepting delivery than the others. But again, it wasn't damaged, so no problem. I was surprised that the 1.16 quarts of oil that came with it didn't quite fill it enough. I had to add a little bit. The funnel they sent worked great. I thought it was interesting that the maintenance instructions said to check the oil level without screwing the plug/dipstick in. It seemed a little difficult to be sure it was measuring properly without securing it by screwing it in. When I got enough oil in it I kept cross threading the plug, but eventually managed to get it in there properly. User error, I am sure. I liked that they sent a real wrench to use to tighten up the feet. They also included a spark plug wrench, which I haven't needed so far, but expect I will at some point. An nice extra little touch was that the two wrenches were in a little black bag that said Westinghouse on it. I expect this will be really helpful whenever I need to change the spark plug...maybe I'll notice that little bag and use their wrench, rather than it just sitting loose in my toolbox and my wondering what the heck that was for. This is my first Westinghouse product, so I will hopefully be able to quickly determine that it must go to the generator. The instructions said to set the generator on the exhaust side to put the feet and wheels on, so I did that. Instructions had also said to do this on a piece of cardboard or something similar to keep from scratching it up. I had to prop the bottom up a little to get the wheels on, which I think there may have been enough clearance without the cardboard being there. Propping it up was a little challenge because the generator is pretty heavy, but all of the parts were there and fit together the way they should; it was pretty easy to put on the feet and wheels. Once I had the wheels and feet on I found the generator to be pretty easy to move in spite of it's weight. The wheels and the handle appear to be up to the task. I moved the generator out beside the garage, which is where I anticipate will be where it will run when in actual use. I attached the propane hose that came with it to one of the tanks I have for my grill. Used the fob to start it up and it started right away. One "problem" was/is that it is really loud. However, I expected it to be pretty loud, so I certainly don't blame anyone for that. I left it running and went in the house and while I could hear it, it didn't appear that the noise would be any more disruptive than a gas powered lawnmower running outside. I pressed the button on the fob and it shut down as expected. Later I tried starting it again and had another user issue. I had attached a little gauge to the propane tank to see how much propane was still in it, and then attached the hose to the generator. Then tried to start it by pressing the button on the panel rather than using the fob. And it wouldn't start. It tried and tried. After a couple of unsuccessful attempts, I switched the battery switch to off and it stopped trying. That's when I realized I had neglected to open the valve on the propane tank, so of course it wouldn't start. So, remedied that, tried it again, still wouldn't start. At this point I removed the gauge, hooked it back up, and it started. Now however, I don't know if the second attempt when it wouldn't start was due to the gauge limiting the propane flow, or just having tried to start it with the valve off. I will likely try again with the gauge and see what happens. I plugged my circular saw into each of the four 20 amp outlets and they all worked fine. I haven't yet tested the 30 or 50 amp outlets. I have an electrician coming to install a transfer switch and expect that I will be able to test them then...as well as testing a "real" electrical load. I have not tested it with gasoline either. If it will run the whole house, or most of it anyway, on propane, I may not use the gasoline option as I would rather not deal with all of the potential issues with storing the fuel itself, stabilizer, etc., but also keeping the generator from getting all gummed up, like draining the fuel bowl etc. Anyway, I am pretty satisfied so far.