Passing Your ITILl Foundation Exam: 2011 (Best Management Practice)

This book was recommended by my company, which required me to get ITIL Foundations certified. This was the only piece of study material I used, outside of practice exams, in order to pass the test. This is a great resource for anyone just learning the ITIL methodology that wants to take the Foundation exam. I also highly recommend getting your hands on as many practice questions as possible before taking the exam. The book has practice questions at the end of each chapter, and a full 40 question exam at the end of the book. The answers to the exam provide detailed reasons as to why they are correct. The practice questions are pretty close to the real test. The book is 201 pages with some forewords, 13 chapters, a section for additional information and an index. The chapters are: 1- The ITIL qualification scheme 2- Introducction to service management 3- ITIL and the service lifecycle 4- Service strategy 5- Service design 6- Service transition 7- Service operation 8- Continual service improvement 9- Service management technology 10- How it all fits together 11- The examination and exam preparation 12- Sample ITIL Foundation examination 13- Answers The real meat of the book is chapters 4-8, which go over the ITIL lifecycle. In each chapter, the overarching phases of the lifecycle are broken down into "Purpose and Objectives," "Scope," "Business Value," and "Key Principals." Then the corresponding processes for that phase are each broken down into the same categories, and related definitions are called out in highlighted boxes. Throughout the book there is a case study about a hotel, which gives real world examples of how to apply the concepts.

Written with British spelling. It's a good foundational book, but I recommend that you seek out free online ITIL exams online as supplement. It did give me enough of a base in my knowledge to supplement a 2-day course and easily pass the ITIL exam. Others in the class were struggling because they did not study beforehand.

All of us in our office were required to get ITIL Foundation certification. We each had to do our own research on what book to get, and each ended up getting different book, so we were able to compare books. I got this one and liked it best. It was shorter than the others but still had all the material in it. It also had a sample case study that went through the book so one could see how each area of ITIL applied to this case study, which was helpful. I found the book to be straightforward to read, and didn't put me to to sleep. Some of the other books had sentences that seems to have lots of wordiness just for the sake of being wordy, while this book said what it needed to say and no more, in decent english. There were practice questions at the end of each chapter and a full test at the end of the book. Reading this book and taking some other on-line sample tests were what I did for my exam, and I passed. After this, three of the other people in my office who had used other books/resources borrowed my book and were satisfied with it.

After 2 weeks of reading and studying this book, I passed the ITIL Foundation exam with an 83%. I also purchased the official practice questions app for my phone. My thoughts are this book is sufficient and easy to read. This book includes quite a few diagrams on how each of the libraries line up which extremely helps you understand and put everything together. In my honest opinion, ITIL has so many ambiguous terms that tend to change in context as you traverse the different service libraries, so those diagrams really help draw it out for you. Additionally, the practice questions at the end of each chapter along with the 40 questions at the end of the book are really helpful. Overall, its a decent book and coupled with the practice questions app, you should be able to pass the ITIL Foundation exam.

Read this book prior to taking the ITIL class. i am glad i did. I had no knowledge of ITIL until I took my new job and this book gave me all of the information I needed walking into the class. It helped me to retain the information better and i was able to pass the test with no issues.

Being the reference standard to the ITIL Foundation exam and all other test prep books, this publication gets a "pass" review. I recommend this book along with the prep book by Gallacher and Morris. However, I will discuss the formatting of the book's printing/publication. I find the use of pale green and gray for section headers to be a poor choice of color selection. I am not color blind, yet I have struggled to visually find a topic (e.g. Sect. 5.5.5). In other words, "reading" this book's pages causes eye strain. I own fifteen other TSO published titles, from PRINCE2, MSP, P3O, through the five ITIL references, and this book uses a poor choice of color schemes. Why? Additionally, only using shades of the same pale green in graphics and diagrams sometimes does not provide sufficient contrast to discern one item from another (see the Key for Fig. 4.4). In fact, the exact same graphics are reused in other ITIL test prep books (Gallacher and Morris) with copyright permission, but are printed in grayscale (Fig 6.2) for a much better result.

If you're reading this than you probably already know that the subject matter of this book is quite possibly the most dry, boring, bureaucratic over-complication of common sense in existence. With that said, they did an amazing job minimizing the suffering of the reader with this book by getting straight to what you need to know for the exam and not wasting your time with unnecessary rambling like some others. Very direct and to the point, very well organized and makes a great reference. Half the size of "Foundations of IT Service Management" by Brady Orand, with much clearer explanations, overall this is the best book on the subject.

Probably the absolute BEST source to use for studying for the exam. Some of the statements are said in different ways (I guess to re-enforce the intended message). Hands down the best book ever to prepare you for the exam. Read it cover to cover, take the mini quizzes at the end of each chapter and the final quiz at the back, you should be absolutely fine. There's an app in the Google Play Store that helps to supplement it and makes it a little more interesting with the revision cards.

ITIL is boring But sadly it's a qualification I want. This book is a perfect companion for quick reference to the fundamentals of ITIL. I'm not gonna lie though it is boring just like ITIL... but dont blame the book it's mearly a messager. Well written and Easy to understand.

Il libro è sintetico ma copre tutte le aree del syllabus. Ovviamente per i dettagli bisogna approfondire su altro materiale scaricabile da rete.

I contains ITIL basic. No need to pay for an expensive book.

Dieses offizielle ITIL Foundation Lehrbuch bildet den ITIL V3-2011 Lehrplan exakt ab; es fehlt nichts, und es wird auch nicht zu viel oder Nebensächliches behandelt. Es ist in einem hervorragenden sehr gut verständlichen English geschrieben, und enthält etliche anschauliche Bilder bzw. Diagramme. Weitere Highlights - Case Study (Hotel), welche sich durch alle Kapital zieht, und welche die Service Management Konzepte gut veranschaulicht - Beispiel-Fragen für jedes Kapitel - Mind Maps, welche helfen, den gelernten Stoff zu strukturieren - Beispiel-Prüfung (die recht gut dem Niveau meiner Zertifikats-Prüfung entspricht) Sollte man sich (wie ich) mit diesem englischsprachigen Buch auf die Prüfung vorbereiten, so empfiehlt es sich auch die Prüfung auf Englisch abzulegen (bei der Anmeldung angeben!).

Es un libro fácil de entender, debido a las ayudas que proporciona tales como el subrayado de los puntos más importantes, una historia ficticia que nos sirve de ejemplo y guía en cada uno de los diferentes procesos de ITIL y preguntas al final de cada tema que nos obliga a repasar lo aprendido. Incluye un examen completo al final del libro así como un índice de palabras para hacer más accesible la consulta de algún tema en particular. Esta semana realizo el examen, creo que voy a aprobar con buena nota gracias a este libro. Lo recomiendo 100%.