Question 1

I saw several feedback comments about damage. What are the return policies for these sharpening stones?

Accepted Answer

According to past customer feedback, this problem was mainly due to packaged mistakes, we have re-packaged to completely solve this problem, if the product was damaged, we will be 100% responsible in the end.Rest assured that we are always dedicated to ensuring your 100% satisfaction, and eagerly want to resolve this for you.

Question 2

My bamboo Trey is busted on one end would rather not send it back going to try to glue the tray hope it works or send me a new tray

Accepted Answer

Thank you so much for leaving a review and letting us know this issue.We are sorry that you received the base was demaged. No matter what, we will be 100% responsible in the end.We will resend a new base for you.Could you please contact us via the link below so that we can help you further?   https://www.amazon.com/ss/help/contact/?_encoding=UTF8&marketplaceID=ATVPDKIKX0DER&ref_=v_sp_contact_seller&sellerID=A3MMMMFB8QGLII   Rest assured that we are always dedicated to ensuring your 100% satisfaction, and eagerly want to resolve this for you. Apologies again and we look forward to hearing from you.

Question 3

I purchased this as a gift and the wooden base arrived broken. Is it possible to have a new replacement base shipped out?

Accepted Answer

Thank you so much for leaving a review and letting us know this issue.We are sorry that you received the base was demaged. No matter what, we will be 100% responsible in the end.We will resend a new base for you.Could you please contact us via the link below so that we can help you further?  https://www.amazon.com/ss/help/contact/?_encoding=UTF8&marketplaceID=ATVPDKIKX0DER&ref_=v_sp_contact_seller&sellerID=A3MMMMFB8QGLII  Rest assured that we are always dedicated to ensuring your 100% satisfaction, and eagerly want to resolve this for you. Apologies again and we look forward to hearing from you.

Question 4

will honing oil ruin this stone?

Accepted Answer

Hi, will not.

ASIN	B07CWX4BK2
Best Sellers Rank	#2,167,509 in Tools & Home Improvement ( See Top 100 in Tools & Home Improvement ) #3,717 in Sharpening Stones
Brand Name	Donxote
Color	Multicolor
Customer Reviews	4.4 4.4 out of 5 stars (1,246)
Grit Type	Coarse, Fine
Item Dimensions L x W x H	8"L x 5"W x 5"H
Item Weight	3.2 pounds
Manufacturer	Donxote
Manufacturer Part Number	DNX-SST-STD-6P
Material Type	Bamboo
Model Number	503002
Number of Items	6
UPC	600706740134
Unit Count	1 Count

Donxote Knife Sharpening Stone, 400/1000 3000/8000 Double Side Grit Waterstone, Professional Chef Whetstone Sharpener, NonSlip Bamboo Base & Angle Guide Multicolor

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