If using the app can you just set the time and temp?

Hello friend, You can use the APP to set the time and temperature. Select a professional recipe or a custom recipe, and click adjust Time or Temperature. Best wishes

Are vacuum sealed bags required, or are ziplock bags okay?

Hello friend, we recommend using vacuum sealed bags or vacuum zipped bags, please ensure that the vacuum bags can be used at high temperatures.

Does the VeSync app only display the 25 recipes + the 4 custom recipes that are shown on the machine itself or is app able to show unlimited recipes?

Hello friend, Only 25 recipes +4 custom recipes can be displayed on the machine. You can create unlimited recipes on the APP, but if you want to cook these recipes, you need to replace the ones in the custom recipes.

Can the immersed part of the unit be taken apart for cleaning?

Hello friend, The immersed part sleeve can be taken apart for deep cleaning.

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.