If my flat iron is broken or dosen't work, can I return it for free?

All VANESSA professional titanium flat iron hair straightener offers a 100-day money-back guarantee and a 18-month warranty." I saw this on the website and purchased it, after using this flat iron for a month, I finally understood why the seller is so confident about his product. Awesome product, better than my GHD and CHI.

The courier threw the package to me rudely. after i opened it, the flat iron had been broken. what should i do?

You can contact the seller via the Buyer Center or Customer Service Email to get a new one! They are very welcoming, helpful and friendly, the best after-sales service I have experienced.

What's the max temperature of this titanium flat iron?

Hi, the max temperature of this titanium flat iron is 450℉.

Has anyone had damage to fine hair / color treated with this flat iron?

Hi, We are attracted to your question and sincerely hope to help you. The following information may be helpful to you, if you still have any questions, please contact us, VANESSA will ensure that any user's problems are solved.( Email: support@vanessa.ltd ) "How To Straighten Your Hair Without Damage" 1) choose VANESSA hair straightener which produces negative ions and don’t require as much heat. And the titanium plate is best for all hair types, but works best for color treated, damaged or brittle strands. 2) A heat protector is a must! We recommended MoroccanOil. For fine hair, use MoroccanOil Light. 3) Make sure the temperature is right for your hair. This is a big one!!! Your hair should only be ironed at a low setting, below 300 degrees, as it is fine and damaged (the same goes for chemically treated hair). Normal hair can be ironed at 300-380 and thick, coarse or extra curly hair at 350-400. Start at a lower level and increase as needed.

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Description

✨ Style smarter, shine brighter — your all-in-one hair game changer! ✨

ERGONOMIC DESIGN - Human factor engineering reduces arm fatigue for longer, comfortable styling sessions.
TITANIUM POWER BOOST - Pure titanium plates infused with argan oil deliver faster smoothing and radiant shine.
DUAL FUNCTION STYLING - Seamlessly switch between silky straight hair and beautiful, bouncy curls with one tool.
EFFORTLESS PRECISION HEAT - 11 temperature settings tailor your style from sleek to voluminous with ease.
SMART SAFETY CONVENIENCE - Automatic shut-off, dual voltage, and swivel cord ensure safe, travel-ready styling.

The Vanessa Hair Straightener features 100% pure titanium plates infused with argan oil for faster smoothing and enhanced shine. With 11 adjustable heat settings ranging from 130°C to 230°C, it suits all hair types while floating plates and ergonomic design ensure effortless styling. Dual voltage, automatic shut-off, and a swivel cord add safety and convenience, making it perfect for professional-quality straightening and curling at home or on the go.

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