The Gentle Art of Verbal Self Defense at Work

The first few chapters of this book were great, bit after that it became a very tedious read. A few interesting ideas initially, but after a while this book read as very outdated with an obvious American take on things. I didn't really come away with any useful information after finishing.

Found some useful information and techniques, though it mostly deals with colleague type interactions, It didn't cover verbal abuse from members of the public as much as I was hoping for.