Datapilot Cell Phone Data Transfer Suite Universal

I'm a hardware geek. I installed the software, and set it up for my phone, all I got was a message that the phone connected was not the phone that I set it up for!(?). I tried another phone VX3200 LG, and the cable would not recognise it either. I filed for tech support, and they gave me a support number in the hundreds of thousands...apparently they've had that many complaints. I supplied complete information but only got a canned response in return. You won't actually get to talk to a real person. I got two emails, the first issuing a tech support ticket number and the second voiding it. I followed the suggestions in the first but the program continued to insist the phone model detected was not the model that I entered. After many hours of screwing around installing and uninstalling the software, I've given up. I changed drivers, made sure baud rates on the phone matched the port speed, etc. I'm surprized that Amazon sells such a crappy product. The hardware is nice, but the software is unusable. I'm running W2K SP4 with all updates.I don't have a problem with my usb ports or my phones; both of which are the same model. Any other USB device I connect works with no problem whatsoever. The warning on the box tells you that if you open the box you can't return it.This software is useless if it won't connect to the phone. Don't expect useful help from Susteen. Save your money, your time and your effort for something else.

I found this product to just be slightly better than nothing. Yes I could download and update phone lists, but not photos, not much else. Transferring data from old phone to new phone was at best almost workable. The company was way, way behind in keeping up with the industry so many phones were un-accessible. Additional dongles were very expensive. They didn't seem to care.

The software basically works but it is quirky and not much fun . . . but, yeah, it is a whole lot better than entering the data by hand.Not much was supported on my new phone but all I wanted was to import my phone directory rather than have to enter several hundred numbers manually -- and importing the directory was one of the functions supported. I was not able to export data from my old cell phone, an LG 5200, however. It is supposed to be supported, but I was not able to connect to it using their cable (I did not contact support and have no idea whether it was a faulty cable or problems witht the software -- personally, I suspect the cable). Instead, I imported my data from Outlook.I discovered the hard way that line breaks in the data (the comments field) cause the software to fail the download without any meaningful error messages. After much trial and error, I discovered the problem and had to clean my data externally as there was no convenient way to do so from within the software. My next attempts failed after downloading only a few numbers as it kept reporting that the phone's memory was full. I finally figured out (again, by trial and error) that despite indications to the contrary, the software was not clearing out memory before attempting the download (though none of the old numbers could be seen in the directory). Once I cleared the directory manually from the phone, I was able to download the new directory fine.Like I said, the software is quirky, but it did work. Frankly, I doubt that they get much assistance from the phone manufacturers; most of what they accomplish they probably do by reverse-engineering the phones, so something like the memory problem is probably understandable. If your cell phone directory is large, reentering it by hand would be a real drag -- this is not that expensive and, at least in my case, it worked well enough to be worth the cost.

Despite other reviews, I still wanted to give the Datapilot a try. I have used it for a Sanyo, Nokia, and Motorola RZR and all worked fine in copying the phone book. It was sometimes tricky to get it to recognize the phone, but it always eventually did. Because of the time it took to get the phone recognized, I am giving it a 4 instead of a 5.

ALL WERE ABOVE EXPECTATIONS

I purchased this software because it indicated that I would be able to retrieve my pictures from my older LG C2000 cell phone. I discovered that not only did it not support that function, the software is unstable and did in fact cause other problems on my Windows XP OS. I could'nt get it off of my machine fast enough!!

It doesn't work. .kept saying that there was no Internet connection when there was.I want to return it a.s.a.p.

This product does work, but after 6 months of updates, they expect you to purchase it again, check the Susteen web site on this. Also sent in comments on how they print directores and never heard anything back.