Cosmo 965AGFC Range

This oven is just about unusable. We have to do any baking outside on our pellet grill because the oven turns off for no reason almost every time we use it. No alarm, no pattern, just OFF. I rarely write reviews and have a low bar in terms of expectations, but this has been brutal. If we didn’t have a pellet grill option we’d probably have to junk it and replace. Stovetop is great. Appearance is great. Oven basically unusable. If you want a stove that is big, easy to clean, looks great, as long as you don’t mind having NO WORKING OVEN, it is a really great product at a great price. Pretty huge problem though!

Good product! Luxury looks.

The oven works fantastically the range top looks great if I had one singular issue with it it's that the way they made the buttons allows for sand or dirt to get in and makes the buttons completely unusable and thus making the oven aspect completely unusable. Waiting for feedback from the company but all they've seem to do is backtrack and not give a solution when I ask for instructions on how to clean properly that won't void warranty

DO NOT BUY FROM COSMO. We bought this range seven months ago. We immediately noticed that one of the knobs was askew, another wasn't properly attached, and on further investigation, saw that the valve behind the first knob (and beneath the manifold) was bent—so not damage due to delivery or installation. Add to that, a couple of the burners don’t consistently fire up AND the oven itself shuts off multiple times while heating up. Month 0 We contacted Cosmo right away with photos, videos, and a details about what wasn’t functioning properly. This went on for about 15 emails and a couple of phone calls. Month 1 They wouldn’t verbally acknowledge the bent valve for some reason, but sent us a replacement knob. Obviously the knob didn’t solve the problems we were having. We requested help again and they sent out a third-party technician who told us that they couldn't fixed the bent valve, but could try another knob spring, and that if that didn't work Cosmo would have to replace the oven. The tech said they would return when the spring arrived. Four weeks. No word from the tech. We call the tech. Part hasn't arrived. Cosmo is located about 40 mins from where we live, so we called Cosmo asking where this part was. Cosmo said, "Oh hey! We have one here on site we'll ship it today.” Part doesn’t arrive at the tech for a few more weeks. Month 3 Tech is non-responsive and voicemail box is full. Sure, not Cosmo’s fault. We call Cosmo letting them know we couldn’t get in touch with the tech. They are able to reach the tech and he comes out again. Replaces the knob spring, but it doesn’t resolve any of the issues. Tech says he will talk to Cosmo. Another few weeks go by with no update. Month 4 We ask for an update from Cosmo. They say they still don’t know what the issue is but maybe there is something preventing the oven from detecting that there is gas going to the oven. Month 5 They send out a new tech. The new tech is here for an hour looking at the thing and says he needs to order a part but can't inspect the bent valve because he wants to wait to get the part before opening the manifold. Says he will contact Cosmo and schedule another visit. Month 6 We call the tech back asking where this part is. They say they ordered it 10 days prior and will just go ahead and schedule an appt. for the upcoming weekend. On the day before the appt., they call us canceling, saying that they received the wrong part. Month 7 We call Cosmo once again. We have been polite because we know their customer service isn’t responsible for the defective oven and we just want a resolution. We have been patient because we thought this could be resolved under warranty and we didn't want to return it, giving them the benefit of the doubt. This time we tell them that we no longer wish to wait on another fix—either replace it or take it back and give us a refund. They tell us they cannot consider replacing it until they have exhausted all efforts to fix it. Seven. Months. For a brand new oven that doesn’t work. For an oven that has burners that will not light up on the first try and for an oven that sporadically shuts off when it feels like it. They asked us if we followed the instructions for lighting the burners. We sent them a video of us turning it on. We are beyond done with this company. Their entire customer service process is broken. Their third-party servicers are absolutely the worst technicians we have ever worked with. No communication. Delays upon delays hoping you will just give up. They are completely incompetent, and a worthless brand.

If you want or need a 36" wide range, the choices are very limited below $3,000. Eighteen years ago, when the legacy 36" range in my new house expired, the home buyer's warranty covered only $500 toward the replacement. It was difficult to find a reasonably priced 36" range. In 2020, the situation has not changed much. The lowest priced 36" free standing ranges look like 30" ranges adapted with a 6" spacer. No, thank you! This Cosmo free standing gas range seemed to fit the bill: a beautiful appliance at an attractive price. Unfortunately, the retail outlets do not have floor models to examine before purchasing. Since it was the only one I liked, I decided to purchase it from Amazon to get fast, free delivery. I love this range! A couple of annoyances: it arrived very noticeably dented in multiple places at the bottom on both sides. {Not sure if this is from manufacturing or shipping; the range was well packaged and the shipping carton was intact. The dents are not visible when it is installed between cabinets.) The installation and user manuals are incomplete, incorrect, and non-intuitive. The manual says to install the anti-tip bracket (which is not supplied), but the range comes with attached anti-tip chains, not mentioned in the manuals. Also, the range needs a recessed electrical outlet, which could be avoided if the plug were a flat 90 degree type. In spite of these flaws, my only regret is having waited so long for this range. I would probably choose a Cosmo again if I need a range in another house. The user manual does have a lot of information on how to clean the various parts, and I thank the manufacturer for that. Photos: original setup on day 1, recessed electrical outlet, and anti-tip chain. Update: I based my purchase and original four-star review for this 36-inch range on its appearance, which is a nice upgrade for my kitchen. But functionally, it has been a disaster. The oven does not reach full temperature. After determining that it cannot be adjusted or calibrated for correct performance, I went through the warranty service procedure. A year after initiating the warranty service, a technician has visited exactly one time (several months after my request for service), informed me that parts will need to be ordered, and the range remains in the same unrepaired state as of late October 2021. Basically, the oven is only capable of slow cooking. The broiler and stovetop work fine. I also did not receive the three promised gifts for registering the purchase and posting to social media. Nor did I receive instructions regarding installation of the anti-tipping chain. It seems that Cosmo is absolutely the worst for customer service that one could imagine. I still find the appearance of the range pleasing and for that award two stars. But I regret this purchase and would not choose Cosmo again. Save up for a functional and attractive range. January 2022 Update: In November 2021, a second repair service contacted me and scheduled a repair call on behalf of Cosmo. The repair technician replaced the thermostat. Now the oven will not turn on. I have lost the bake and broil functions entirely. Furthermore, some of the stovetop burner knobs are now loose because they were not reassembled correctly (they are supposed to have springs). My once partially working oven does not work at all, and I have not been contacted about it (as promised by the repair technician) in two months. I have requested a refund from Cosmo for this range that has never worked correctly and now does not work at all, except for some of the stovetop burners.