DREAME L20 Ultra Robot Vacuum and Mop with Mop-Extend, Auto Mop Removal & Raising, Washing and Drying, 7000Pa Suction, Self-Emptying, Self-Refilling, AI Obstacle Avoidance

*See 10 day UPDATE below.I have five indoor dogs, one (Belgian Malinois) of which is a heavy shredder periodically. Currently, we have snow accumulation in my area (Tennessee). So hair and wet paw tracks are an issue. I have trained my dogs to the “wet feet” command. Upon entering from outside during wet weather periods, I would state “wet feet” and they would sit and wait for me to clean/wipe their feet/paws. Further, the amount of grit and debris carried in from outside in their paws (x 4 per dog) is unbelievable! When you have as many dogs as I do, this can wreak havoc on your back; and especially at my age of 64 years. lol. So, between the grit, wet/muddy tracks, and hair-you spend much time and effort cleaning multiple times throughout each day-wiping feet, sweeping/vacuuming, mopping.Since acquiring this robot, if it’s terribly nasty-wet outside, I still do the “wet feet“ drill, but only if it’s excessively nasty out. My guys come inside onto an absorbent rug, then go about their way. Dried tracks on the floor are no longer a problem. I have scheduled robot cleanings twice per day-(1) midday vacuuming and light mopping in rooms where dogs are, and (2), all rooms vacuuming and mopping at the end of the day (approx 9 pm) when dogs are inside/gone to bed for the night. Then I also have a deep cleaning scheduled for all rooms once per week at 9 pm.The setup and app is not convoluted at all. I suggest you just take the time to review the app and familiarize yourself with it-setup your schedules based on your needs, then setup any shortcuts you might need in the interim of routine schedules. Initially, it seems overwhelming, but it’s really not.I currently have one shortcut set for “pet tracks” and if my guys have tracked and it isn’t in close proximity of my scheduled cleaning time(s), I activate this shortcut and it does a quick vacuuming and mopping of the rooms where my dogs are allowed and have tracked wet/muddy prints. You can setup shortcuts based on your needs per room/zone. The options and pros are voluminous and I’m still learning and adjusting as I go.What I don’t like at all is the cleaning solution situation. You can only use the specified solution per Dreame-and I’m mostly ok with that EXCEPT it is out of stock-everywhere. Another and equally important thing, you have to replace the entire solution container when you run out. There’s no refilling of the container. I find that to be unfortunate in the amount of plastic accumulated and trashed in the environment with each empty container, and most assuredly, more expensive. The solution container should be one capable of being refilled. I’m tempted to remove one star for this, but the robot in and off itself truly deserves 5 stars. That said, SHAME ON DREAME for their (1), failure in their cleaning solution design not being environmentally friendly, and (2), failure to have the cleaning solution available and in stock. If you’re going to design it so only your cleaning solution can be used-then ensure it’s available to your customers for goodness sake! Dreame really dropped the ball, holistically, with the cleaning solution situation.Absent my gripe about the cleaning solution situation- is this robot worth it? It is expensive, by all means; but yes! It is absolutely worth it. It’s been a real back-saving and quality of life improvement for me.PS. In advance, please forgive any typos as I did this review on my phone with autocorrect, which typically has a mind if it’s own.*UPDATE *Almost two weeks into using this robot daily, at a minimum-my life is soooo much easier and my floors are clean. As I have five dogs and it’s wet, winter weather here in Tennessee, I have tweaked the scheduled cleanings due to the nasty wet weather right nite-regular cleanings five days per week and deep cleanings two days per week. I continue to use the shortcut for pet tracks intermittently, for wet tracked paws. I haven’t had my Bissell multi-surface floor cleaner out one time since. Now, does this robot clean deeply like I would? No. But it’s pretty dang close. There’s a few spots in my house it can’t get to such as under my sofa, under the coffee table, my pedestal dining table feet…those are things which will have to be moved under any circumstances to clean underneath. That’s ok.Since this robot was so expensive, I did purchase the 2-year extended warranty for added peace of mind. I was really on the fence with this robot and one of the Roborock’s (7+) and ended up going with this one. No regrets thus far…At all.

UPDATE:The Customer service contacted me to address the issues with the 1st L20 machine which as a 3 star rating. This is the reason why the L20 is now at a 4 start rating at this time. The customer rep has been extremely helpful and has reassured me that all of the issues were due to a defect in my machine. Once the vacuum has remapped my house and has had the same amount of time as the original L20 (3 months) I will update this review)(The Original review for the 1st L20) I have had my Dreame L20 for 3 months now. Here’s the pros and cons:Con:1 it’s gets all dinged up including the camera lenses. I have once camera lens that has a scratch on the glass all ready.Pro: Once you finally figure out how to put the carpet in your rooms it does a great job on separating long hair so it doesn’t interrupt your vacuuming and the quality of your vacuuming.Con: I’m still learning how to use there app, and I’ve had to delete and reinstall the all because of issues with it mapping out my house and the app not saving its work each the vacuum had a successful run. If you are first using the map and the map shifts and your walls are no longer correct you have to start all over again.PRO: this one it big: it is the first robotic vacuum that has been able to vacuum hard and carpeted floors, BUT been able to actually clean the floors!!! I had another vacuum that is pretty much that same as this except for the mopping of the floors. This vacuum has it!My tips: make sure you allow the vacuum to leave its obstacles when possible, move kitchen table chairs if you can. Their cleaner lasts a long time. I hope my kitchen floor, and hallway every night and 2 bathrooms once a week and the cleaning bottle is at 75% full.Do not use the generic bags they don’t work right yet.The generic main wheel works perfectly only with the side brush and air filter. This is all true if you are reading the reviews as well.All in all I would buy this vacuum again, but I would’ve waited so I wasn’t paying so much money.Update on 1/24/2024!! Now 5 Star Review!!!After having the new vacuum and having it run for a sold 3 months my review for this product has changed. This is an amazing vacuum that is everything I hoped it would be when I originally bought it plus more! My floors have never looked cleaner, it is so much more quieter, along with it using the extended arms like it was suppose to. When it does to the dock and cleans the pads it is no longer loud, but emptying the garbage into the bag isn't the quietest. There are functions that weren't available on the first one 1 received that I now have. There also isn't anymore running into the walls or my furniture. All I have to do is create a short cut or set my schedule and the work is done for me. I couldn't ask for a better system especially with me being disabled. What a lifesaver!!! I would highly recommend!!