Question 1

Received the green 36 Led , one of the Led is constantly on. Is that normal?

Accepted Answer

Thank you for letting us know of the issue with your disc. We noticed that the same thing happened to some of the green units, and while it does not affect the main functions of the disc, it is still a small defect. Please send us a message via Amazon or to our Customer Service email address which can be found on our TOSY website, and we'll be happy to assist you further.

We always strive to deliver the best products and services possible, but mistakes and errors are sometimes unavoidable. For all customers who experience any problems with their orders or the product, please reach out to us directly and we will try our best to assist you. Your satisfaction is of utmost importance to us. 
Thank you so much!

Question 2

What is the range of voltages printed on the item? Can we charge this in Europe ?

Accepted Answer

It's DC 5V, and you can certainly charge it in Europe or anywhere else. Please note that the included charging cable is USB type C to C, and we do not include a charger. Thank you!

Question 3

How many battery chargers are included with the set of four 360 discs?

Accepted Answer

Hi, we include 01 charging cable (USB-C to C type) with every disc, so a set of 4 discs will have 4 charging cables. However, no charger is included because our experience shows that the majority of our customers already have a charger at home that they can use. So, adding a charger would mean adding an unnecessary cost to the product price and more waste to the environment. Thank you so much!

Question 4

Is your brand copyrighted and how to ensure we do not buy a counterfeit product?

Accepted Answer

Our TOSY brand is registered in the US and worldwide, and we are the sole seller of our products on Amazon US. 
Please make sure to only select offers that are sold by our TOSY store on Amazon to ensure the highest quality and service. We would also appreciate your help in reporting illegal sellers offering counterfeit products at a lower price. Thank you so much!

ASIN	B0B1YLQD9C
Age Range Description	All Ages
Best Sellers Rank	#188 in Sports & Outdoors ( See Top 100 in Sports & Outdoors ) #1 in Ultimate Disc Equipment
Brand Name	TOSY
Color	Blue 36 Leds (Black Disc)
Customer Reviews	4.6 4.6 out of 5 stars (12,642)
Educational Objective	Develop hand-eye coordination, motor skills, and basic programming concepts through interactive play
Included Components	USB-C cable
Indoor Outdoor Usage	Outdoor
Item Dimensions	10.63 x 10.63 x 1.46 inches
Item Weight	175 g
Manufacturer	RoboFi LLC
Manufacturer Maximum Age (MONTHS)	120
Manufacturer Part Number	TOSY Ultimate Disc LED
Manufacturer Warranty Description	1 year warranty
Material Type	Plastic
Model Number	36 LED version
Number of Batteries	1 Lithium Metal batteries required. (included)
Number of Packs	1
Number of Players	6" or "1-4
Operation Mode	Automatic
Power Source	Rechargeable Battery
Set Name	Blue
Size	Medium
Supported Battery Types	Lithium-ion and lithium-metal batteries
Theme	Christmas
UPC	810096710734
Unit Count	1 Count

TOSY Flying Disc - 16 Million Colors RGB or 36 LEDs, Extremely Bright, Smart Modes, Camping Essentials for Teens/Kids/Adults/Men/Boys/Girls, Auto Light Up, Rechargeable, Waterproof, 175g

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