Leadership Roles and Management Functions in Nursing: Theory and Application Eleventh, North American Edition

Cover came bent. Still usable.

I got the book water damaged and asked for a replacement, but never got it. Worst service ever.

I received my book in a package that was not in a box, the book was delivered damaged and my cover is all bent and I received the book with ripped pages and appears to have been previously used. I bought this book new, not used.