Question 1

does the pet have to push the door to open it or does it sense when they are close and open?

Accepted Answer

YES, the pet must push the flap to enter. The flap does not magically swing open on its own. It works like this: 
1) Your pet puts their head into the tunnel.
2) The sensor reads the pet's microchip.
3) The *locks* on the flap will unlock. This will make an audible clicking sound.
4) The pet pushes the flap open and enters.

The clicking sound might initially startle some pets, but I have found that they easily get used to it.

Question 2

Does the door allows the entry of illumination? I'd like to install on my bedroom door!

Accepted Answer

The door is clear so, if it is light outside, it will shine through.  Also, I would ask them to ship you a door with the modified sensor.  The microchip sensor is straight down and would not detect my dog because of her long snout.  After I called them they sent me a modified door and I returned the original.  Great customer service!  Also, please know that the sensor only picks up entry, not exit.  So my cat, who is not programmed, could potentially exit and be stuck outside.  So far that has not happened, I spray her with water to deter her from getting too interested in going through.  Other than these items the door is great.  My dog learned very quickly.  I love it.

Question 3

Does an animals microchip work when installed in an exterior metal door?

Accepted Answer

I'm not sure if it's the metal door causing issues, but it doesn't work for 2 of my 4 cats.  All have new microchips.  I finally had to turn off the locking feature so they could all use the door.  It may also be an issue that they have to stick their head a couple of inches into the tunnel and wait for a couple of seconds to see if the door unlocks?  It usually works if I jam them in the door and hold them them there (Yes...they hate this as much as you think!).

I like the door, I just wish it was a little more sensitive to the chip RFID...

Question 4

How does the flap shut? As our cat has broken out of three different cat flaps so far

Accepted Answer

If the door is actually locked based on the timer they won't be able to get out.  However, if it is not locked based on the time any animal can get out.

ASIN	B071PDLN8L
Best Sellers Rank	8,153 in Pet Supplies ( See Top 100 in Pet Supplies ) 6 in Doors for Dogs
Brand	SureFlap
Brand Name	SureFlap
Closure Type	Lock
Colour	White
Country Of Origin	China
Customer Reviews	3.9 out of 5 stars 597 Reviews
Dog Breed Size	Medium
EU Spare Part Availability Duration	1 Years
Frame Material	Metal
Frame material	Metal
Global Trade Identification Number	05060180391904
Item Weight	1.45 Kilograms
Manufacturer	Sure petcare
Manufacturer Part Number	iMPDWT
Material	Plastic
Material Type	Plastic
Mattress thickness	0.32 Centimeters
Maximum Compatible Thickness	0.32 Centimeters
Model Number	iMPDWT
Number of Items	1
Number of Packs	1
Pet Type	Cat, Dog
Size	S
Target Audience	Cats, Dogs
Unit Count	1.0 count

Sure Petcare SureFlap Microchip Pet Door Connect, RFID Collar Tag & Microchip Compatible, Mobile App Control - Installation Accessories Sold Separately - Install in Doors, Windows & Walls, White

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