Latch 5 Built-in WiFi Smart Lock with NFC, 5-in-1 Keyless Entry Door Lock with Touch Digital Keypad, Smart Handle Lock, App Control, Black

Love the Ultraloq over our Schlage door lock. We wanted more control over our door lock and integration into our Smartthings system. The Xthings app which controls the lock, is more robust then my previous control apps. My previous app during an update encrypted my door user pins and wouldn't allow for me to see them. I haven't had that problem with Xthings. We're replacing our Schlage with Ultraloq.

Excellent product. Great support. Purchased more a half dozen of the NFC Latch locksets here on Amazon over the last few months. They have worked great. I use the phone app. I tried the Windows app once and it's not ready for prime time so my suggestion is to stay away from it. Back on subject. I had an issue with the Bluetooth with one unit and I called technical support. Support was fantastic. We troubleshot the issue and they sent a replacement unit via RMA. No hassle. No fuss. And they are in California so there is minimal shipping delay. The lock is easy to program and use once you get the app logic down. The phone app is very good. Anybody can make and sell you something. But you don't really know how good a company truly is until you have a problem. So I discovered that U-Tec stands behind their product. They really came through.

The lock was easy to install and connected to Home Assistant without issues. After several months the mechanical latch began to experience issues. U-Tec customer support was very quick and efficient at replacing the lock and I have not had issue since.

LIke the product very much, works great. Very good quality. I had a problem (of my own doing) and when I called support to see if I could repair the damage I had done, they replaced the entire unit. Customer support is great, too!

Great NFC Lock. Installation was easy. Adding my phone to "tap and open" worked easily. Then added that as a digital key to Samsung Wallet. Adding this lock to SmartThings is done by linking the Ultraloq account to Samsung. Then I was able to create a routine to automatically unlock it when I arrived home. The widget is handy. Each user can have a code, granted app access and/or NFC privileges. Works with Amazon Alexa for voice commands. Best part is the lock fits a door thickness up to 2" and they have an extension kit if you need bigger. (The photos saying 1 3/4" thick are wrong.) Much easier access than fingerprints. Fit and finish is very high quality. Pre-purchase tech support was great.

1) Says that it works great for rental properties. This is a bold-faced lie. 2) The system crashed the day after I was able to return it. a) Disconnected from the internet/WIFI B) Not able to communicate with the hardware remotely C) The front screen went dark and stopped functioning D) HERE IS THE BEST ONE! The door lock CANNOT lock or unlock manually from the inside. Why is this important? Because the key that comes with the lock will unlock the door, but cannot lock the door. Let that sink in. What you are ready is correct. E) Customer Service is horrendous. I still have not spoken to anyone As a lock for rental properties, the score is -100 The photo is from a locksmith coming out to try to fix the lock, only to have to replace it. WE also lost the renter because they felt unsafe (YOU THINK). This lock cost us $2900! Lesson learner!

I have one for my apartment and I'm very pleased with it. I added alternate codes to allow different people to access my apt for reasons such as maintenance, emergency, etc. I would recommend this product.

These locks work well. We have 10 of these on our building and can manage all users and locks from central app. The only thing I wish for is a scheduled unlock. We have some interior doors that would be great to have unlocked 8-5pm for example. Update- We have had these locks for a little over a year. They frequently disconnect from wifi but there is no alerts in the app or email that this happened. The access logs stop working and users that are added or subtracted do not update disconnected locks. In order to reconnect you have to connect to each lock via bluetooth and reconfigure the wifi connection. We have access points all around the building and signal is strong so this is not the issue.

As based in the UK no verification codes are allowed meaning a different method is required for registration. This is not made clear and should be. However customer service was swift and pointed me in the direction of a solution.

No funciona con HomeKit

Installed lock about a month ago. It was easy to install and looks great. Downloaded and installed U-tec software. Was not able to connect to my wifi at all. It was very hard to connect with the lock. Supples batteries went dead after month and door would not lock. Reolacing batteries solved problem. Newer version of software fixed connextivity problems and allowed firmware update. Lock works good. I am happy with the locks. (I have two).

So I also reviewed the Bolt NFC version. I was ready to be in the Ultraloq ecosystem. Bolt NFC was “meh” but the Latch is a flawed product. Key issues include: 1) the keypad was unreliable due to firmware updates; 2) it really was older technology that didn’t use the modern Apple Home tech. So when this was installed, it worked perfectly but not at the current peak of Apple Home technology. Let’s see if it was “good enough. A few days in, keypad lit up but didn’t respond to my code. Weird. Reached out to support inside their app and a re-install was requested. OK. Done. It was still wonky. They downgraded the firmware remotely. Back to normal! A few days later, the keypad stopped lighting up. Hmmm. More chat and fiddling, it was working again. Another day, another keypad issue. So, clearly this wasn’t going to be solved. It was older technology in a thin market (latch is uncommon). So I decided to return it. My advice is to be less patient with these components and be quicker to return them! As for the tech, it doesn’t support Apple Key so there’s no phone tap option. It also doesn’t support Threads so there’s batteries will be used up fairly quickly. There’s not nearly the physical movements required compared to the Bolt so it only has 4 batteries but I didn’t bother re-installing the battery cover screw after the first change was called for. The phone app is fine. The device looks good. It’s just flawed. Funny: the keypad partially responded to touch so we changed the passcode to 5-5-5-5 so that we could get in our front door. Good times. Is there a competitor out there ready to take their place on my door? Nope. We’ve gone to a push button lock to let the market catch up to the Matter improvements made in the last couple of years. Oh well.

I'm a handy person but this was a little chore to install. Has improved quality of life a lot not having to take keys with me. Auto locking is a great feature. So much better than a smart deadbolt: unlocks instantly (rather than having to electronically turn a bolt) because it just clicks some internal mechanism so that the handle responds to turning, meaning less likely to jam. Well worth the price.