OSP Home Furnishings Deluxe Armless Wood Banker's Desk Chair with Adjustable Height, Locking Tilt, and Heavy Duty Base, Fruitwood

I did what I hardly ever do with this item--I hit one-click order before reading the product reviews. I was nervous about the casters as many had written about them. The chair arrived ahead of the scheduled time and I was able to assemble it with minimal effort. (I used my drill with a hex bit to make it go faster. I did not have any problems with the casters, they were solid and fit well with a moderate aount of pressure applied. This chair looks great with my antique roll-top desk and I find it very comfortable (although I do not sit at it "all day" if I were using it in an work situation, however I do not think that it would cause me great pain if I were in it for long periods of time. There are some rough areas to the finish, however I chalk that up to being real wood and there's going to be some imperftions. Over all I am extremely pleased with this chair.

Folks. Take a look at the product. Look at the caster. Look at the opening. You're going to need serious FORCE to insert. This is not rocket science. Don't waste hours on this. Don't pinch fingers.Find a piece of wood (check with a neighbor, family member, maybe even a scrap from a home improvement store). The idea here is to find something to fit in the gap in the wheel. (SEE MY PHOTOS).Make sure you've lined up your caster DIRECTLY OVER THE OPENING - do not hold at an angle.With your wood piece inserted into the groove between the wheels, swing your hammer. HARD. One or two strikes should do it.I am not a large woman. I'm 5'4" and 120 pounds. My husband usually puts these types of things together for me. I did this all on my own.Use a piece of wood. My casters were in place within maybe 3 minutes.The chair is solid. It's pretty. It's classic looking. It is worth every penny considering a chair of this quality that's pre-assembled from a fancy furniture company would be three times as much. Get it.

I have a small wooden desk that belonged to my great grandfather. I wanted a good, vintage style chair to match the period of the desk. This chair fits the bill well! The chair has a classic elegance. It is well designed, sturdy and stable. I'm an averaged sized guy and there is no danger of tipping. It was simple to put together. I had little trouble getting the casters in. It just takes a little positioning and pressure. There was no need to use a hammer or a lot of force, as some have said. It adjust up and down. You can lock it to prevent it from leaning back. However the back spring is firm so that I can lean back on it without it laying back. The chair presents firm support for your back, but you can rock back with some force from your legs if you want when it is not locked upright.I gave the chair 4 stars though it deserves 5, except for the customer service. The buyer should beware the poor customer service of Office Star Products of Ontario, Canada that supplies the chair! My chair was missing a small side brace. It took me a month of calls and multiple emails to get Office Star to send me the part. I talked to Pablo who said to just send an email and I would get the part in a week. Then a week later I got an email from Monica Castillo who asked me to fill out a form, send proof of purchase and a picture. I did that the same day. 8 and 16 days later I asked for an update. Finally 20 days later Monica let me know that now Rick Gardea had the process. After several emails, Rick sent me the part and it arrived today - a month later. At no time did Pablo, Monica or Rick apologize for the missing part, the hassle or the long wait - even when I commented to them that they had never apologized! ha ha It got funny after a while! You wonder what goes on in their minds, knowing I would eventually do a review. You would think that even if they don't really care that I had a bad experience, they would try to protect the image of the company. Oh well.However, I did get the part and it's a great chair for a good price. You probably won't have any problems, but if you do, be prepared for slow and ungrateful customer service.

Chair is white looks exactly as advertised. It’s comfortable to sit on, easy to assemble.

This chair was used for an hour or two each day at a computer, by average size people who don't just plop down on furniture. It lasted 14 months.The chair wasn't too difficult to put together. However, after light use the screws started to loosen. I had to pop the caps off and retighten.After 6 months it wouldn't stay elevated. It had been adjusted right after assembly and left alone. The mechanism failed. Good thing I'm short, so it didn't bother me much.At 14 months, the metal plate holding the seat to the base snapped on one side with a loud crack, right at the bend. It was late so I went to bed. The next morning my husband sat in the chair and the other side of the metal plate snapped. We couldn't see any way to fix it, other than to pay someone to weld on a new plate, sinking more money into a semi uncomfortable piece of junk.

Great wood, great design. One big manufacturing flaw.Once assembled this real fruitwood looks and works great. Just what I needed. However the casters are the devil to fit in the caster stem sleeves. I measured the stem sleeves with a micrometer. They are too small! Folks are hammering in the small supplied casters using wood blocks and brute force. That's wrong, but it can work for some. As the other comments show, it doesn't work for all. I suspect that the black enamel paint used on the inside of the stem sleeves is part of the problem, but clearly as the measurements showed, the sleeves are too narrow!I've put in many many casters on office chairs over the years. THIS IS A DEFECT ON THIS CHAIR, in my opinion, supported by the measurements with the micrometer I took, supported by the comments of others having the same problem.I worked around it at some expense, using a grinder on a rotating tool (like a Dremel). I had too. I use bigger better casters so I can use the chair on thick carpet or laminate floors.