anybody when using the headset get a crackling sometimes with audio or microphone use?

Yes. Sadly the Arctis 7 had no issues and were infinitely better, but SteelSeries replaced them with these. There are some pros like USB-C, but the forced PC software and PC controlled audio (vs the old on-board management) were downgrades. Then after 5-mos I got crackling once in a while along with a loud snap 1-3x a day on the left ear cup. They also freeze up and need a hard reset once every 2mos. I tried some alternatives but unfortunately SteelSeries just has the best quality for the price when it comes to wireless headphones. Just a shame they hit perfection then downgraded their own device with the 7+.

Can anyone help me fix chatmix? The right dial on mine doesn't work.

Download the SteelSeries GG application and enable Sonar. It should be fairly straightforward to set that up. For whatever reason they decided you need an app to allow the Chatmix wheel on the headset to work. Very silly imo. However, you'll note with the 7+ specifically, this will break device fallback (when you unplug your headset it will not automatically swap back to your speakers). To resolve this, exit the SteelSeries GG application. Don't minimize it to the system tray, actually completely exit it.

ASIN	B0B15QM5LL
Additional Features	Gaming
Age Range Description	One Size
Antenna Location	Gaming, Portable Electronics
Audio Driver Type	Dynamic Driver
Battery Average Life	38 Hour
Battery Charge Time	38 Hours
Best Sellers Rank	#6,176 in Video Games ( See Top 100 in Video Games ) #23 in Mac Game Headsets #213 in PC Game Headsets
Bluetooth Range	10 Meters
Bluetooth Version	5.0
Brand Name	SteelSeries
Built-In Media	Cable
Cable Features	Without Cable
Carrying Case Color	Black
Color	Black
Compatible Devices	Meta Quest 2, Nintendo Switch, Personal Computer, PlayStation 4, PlayStation 5, macOS
Connectivity Technology	Bluetooth
Control Method	App, Touch
Control Type	Media Control
Controller Type	compatible with various gaming platform controllers
Customer Reviews	4.0 4.0 out of 5 stars (2,810)
Earpiece Shape	Over-ear
Enclosure Material	Stainless Steel
Frequency Range	22000 Hz
Frequency Response	22000 Hz
Global Trade Identification Number	00813682027711
Headphone Folding Features	Over Ear
Headphone Jack	3.5 mm Jack
Headphones Ear Placement	Over Ear
Impedance	36 Ohms
Is Autographed	No
Item Type Name	Gaming Headset
Item Weight	680 Grams
Manufacturer	SteelSeries
Model Name	Arctis Nova 7 Wireless Multi-Platform Gaming Headset
Model Number	61553
Noise Control	Sound Isolation
Number of Items	1
Series Number	61553
Specific Uses For Product	Gaming
Style Name	PC \| PlayStation
Theme	Video Game
UPC	813682027711
Unit Count	1 Count
Warranty Description	1 Year
Water Resistance Level	Not Water Resistant
Wireless Technology	Bluetooth

SteelSeries New Arctis Nova 7 Wireless Multi-Platform Gaming Headset – Simultaneous Wireless 2.4GHz & Bluetooth – Comfort Design - Fast Charging 38Hr Battery – PC, PS, Switch, Mobile

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