LATTICIA OT Black F300-100, Automatic Coffee Machine with Grinder & Milk Frother, 2 Years Warranty

Simple, intuitive and no fuss machine!

This is a great coffee machine that makes a really good coffee. But the information regarding 2 years of manufacturer warranty is not correct, as I just figured out. After 11 months of usage, at first, it is not possible to find any contacts to apply for warranty service. When I contacted Amazon support, I was given a German email to write about my issue. After doing so, I was contacted by local service center in UAE, but suddenly find out that my coffee machine has only 1 year of manufacturer warranty. And this year is already expired because they count it from the moment of selling the item to Amazon, not from the moment of my purchase at Amazon. Next I contacted Amazon support service again and was requested for Service Denial letter from manufacturer. Then I contacted manufacturer service for denial letter, but they refused to share it because they were selling the item to Amazon, not to me. Then I contacted the Amazon support service again, shared this information and find out that they do not see any issue with fact that their product information is not true and misleads the clients. They suggested me to go to manufacturer service management and try to convince them that warranty is two years, and probably should be counted since my purchase at Amazon, not when Amazon has purchased it from the manufacturer. But according to manufacturer internal records, there is no warranty already.. When I asked Amazon support on this they said that they cannot help with anything because according to their records the warranty is 2 years. All that they can do for me it is to get the item back and issue the refund as an exception. But year ago I bought this coffee machine 600 AED less than it costs now, so I won't be able to get a refund and buy the same model again. But this is also not an issue for Amazon's support service , they denied to replace the item to the same model or to assist with warranty (previously sold to my by Amazon) anyhow. If I knew that 2 years warranty is not true, I would buy the additional warranty or the coffee machine from another manufacturer. But since I did not know, now I have to extra pay in both cases: if I want to repair the existing one or if I buy the same model after refund.

Machine was full of coffee ground inside and out. Used before sold as new machine.

Very good product and easy to use