Samsung NE58F9710WS Slide-in Electric Range with FlexDuo Oven

After having used this range for a year and a half, I feel qualified to review. I purchased it because of all the extra's and have been disappointed with these. The large sturdy knobs for the cooktop are easily turned on by accident. I recently returned home to find the cooktop turned on and hot. My husband said he had made a sandwich several hours earlier but didn't use the stove. He must have accidently bumped the knob and turned it on. Also the icon for the warming drawer is so sensitive that it gets turned on by wiping the stovetop and letting the dishcloth edge drape across the icon. There is a control lock for the oven and drawer but it also locks the oven door so I never use it. I would like access to the oven when the controls are locked for cleaning, etc. The temperature probe never worked. When I first tried to use it, it would signal and turn off the oven after only a few minutes cook time. I thought this was due to the roast being so small that the probe tip was not in the center of the meat. The probe is about 5 inches long and must be completely inserted in the meat with no part exposed. Hard to do with a small roast. Today I am cooking a 21 lb. turkey so I could fully insert the probe. Still, it tells me it is done after only a few minutes cook time. After 30 minutes on the phone with Samsung customer service, we decide there is definitely a problem but she says it is out of warranty. So I have a worthless temperature probe after only two attempts to use it. I love having the small upper oven for everyday use. It heats quickly and after I learned a few tricks, it cooks well enough. I preheat to a temperature 50 degrees warmer than I plan to cook and then turn the oven down 25 degrees lower than called for when putting in the rolls or whatever. That helps prevent the top from over browning. You cannot standard bake in the upper oven, only convection. The lower oven will do standard bake but doesn't top brown at all so I seldom use it. It is useful as a "keep warm" oven when baking in the upper oven.I never use the warming drawer or the top "warming center".The range looks good and I carefully use my cast iron cookware everyday. I have a few minor scratches on the cooktop after 1 1/2 years use. The cooktop is very slow to heat up, even the "fast boil" section. If I had it to do over, I would look around for another range. For less money, I could have had a stove with fewer features, since I am not able to use the features anyway on this Samsung.

UPDATED REVIEWI wanted to update my review after using this range for a while, sorry it took over a year. See below for original comments.We are still happy with this purchase, and the range still looks great in our kitchen, for the most part. I will say I am a bit disappointed with how well the stainless steel trim at the top leading edge of the range has aged. It seems this piece of trim is subject to damage from swiping the glass top clean and it is showing signs of wear. Just minor scratches really, but noticeable. I doubt anyone would look twice other than me.Also, I will echo other comments in that the timer alarm is indeed very quiet and difficult to hear if you aren't actually in the kitchen. I also agree that the front mounted control knobs are quire sensitive to being accidentally bumped or brushed when walking by, thus turning a stove eye on unintentionally but neither of these things are major annoyances for us. Your mileage may vary.As for cooking, we both think the range works just fine and appreciate the dual oven when needed (which is about twice a year for us). The cook top heats quickly, but the "eyes" aren't terrible even with heat distribution. I notice this most when cooking an omelette and see that the egg cooks faster on one side than the other. Again, a minor annoyance but noticeable. The oven seems to cook very nicely but I have not calibrated it, having never seen a reason to question the factor settings.Finally, the glass top, while beautiful and sleek when cleaned and polished, really takes some getting used to. It is hard to keep it clean between polishing. We are both messy cooks (part of the fun) and the clean up takes quite a lot of elbow grease. Much better than the alternatives however, just be aware that it takes more than "a lick and a promise" to get the glass top nice and shiny.We are still happy with our purchase overall. We have had no problems with electronic issues or other significant things.So far the range has been one of our favorite splurges during our kitchen remodel. The built-in look is exactly what we wanted. We love how the range looks with it's beefy control knobs and sleek design. The dual oven capability is what my wife really wanted and so far it works just like we expected. Really have only been using the range for a few days now but wanted to post a review promptly. I will try to remember to update my review after a couple of months of using the range.I will take this opportunity to encourage buyers in the strongest terms possible to thoroughly inspect these types or items immediately upon delivery. By thoroughly, I mean complete removal of ALL packing materials, security tapes, protective plastic films, clips, fasteners, etc. I made the mistake of "only" removing the primary shipping box and Styrofoam protection to inspect the range. I did not remove the protective plastic film that is commonly applied to stainless steel finishes and that was a big mistake. Turns out the door handle had apparently been jammed or crashed into during shipment by common carrier and the resulting crease in the door frame was totally hidden by the protective film. The damage is fairly minor but it is noticeable of course and we've had to order a replacement door. This is not the fault of the seller but I still wanted to warn buyers that the delivery inspection really needs to be completely thorough in cases like this. Once you sign for the item, it's yours and situations like this are always disappointing. The seller is working with me to resolve the issue and I will post a review of the seller once the outcome is known.

Very Disappointed. Bought all new Samsung appliance for our remodeled kitchen. Immediately after purchasing the 'Hot' indicator light on the stove top remained on, even though the stove had cooled down and it was several days later. Didn't worry much about it and moved it to the garage during our remodel for 3 months. The light still remains on. When I reported it to Samsung, the gave me the service center in my area to arrange part replacement if needed. A week later I was contacted by the service center and was told the part has been discontinued and no replacement part was available. I have been dealing with Samsung Customer Service Since mid August and this still has not been resolved. My 1 year warranty is up on October 4, 2016. I have spent a lot of hours at work being placed on hold to deal with their horrible customer service. I have kept a notebook since 9/20/16 of my phone conversations and length of hold time. Samsung's Executive Customer Relations was to call me back after my case went to Review. I'm assuming that means, refund, replacement or suck it up. Since I keep being reassured they will be in contact with me 1-2 business days and I have had to call back every week, that they are assuming I'm going to go away and "suck it up". Not a chance !!Love the stove, but unfortunately I will never be purchasing another Samsung product due to their lack of customer service. We almost purchased their 85" UHD television. Thank goodness we went with a different company. I can't imagine the trouble we would be having. However, I am relieved we bought an extended warranty, in the event the dishwasher, microwave or refrigerator goes bad. I will NEVER recommend this product nor another product of Samsung.