Aquaguard Aura 7L water purifier UV e-boiling+Ultra Filtration with Active Copper,Mineral Guard Technology,6 stages of purification (Black & Copper) suitable for Municipal Water only (TDS: Up to200)

After sales service of Eureka forbes is horrendous! DO not buy anything from this brand unless you have decent understanding of how you can repair it yourself. Update1: Aquaguard / Eureka forbes after sales service is a complete sham! Context: My purifier was filtering water at a very slow rate, which meant it would keep uv lamp and the motor stressed as it will run for the extra time consumed for the filteration. I had booked a service through the app but it took them multiple followups and escalations to even assign a technician for it. Eventually the technician came, hammered the filters did reverse flow tests and cleaned it temporarily, filter ran well post this service. Time taken from registering the complaint till resolution: 23 days! Update 2: Had the same issue occur again, this time technician was assigned quickly and visited us promptly. He suggested we get a prefilter and PRV valve to fix the issue, since I was not home my elderly parents went with it. Now, PRV valve is absolutely not needed for an uv/uf filter it is meant to reduce pressure and is only applicable for RO filter as it has a membrane which might tear at high pressures. The Scam: Eureka forbes authorized technician did not provide any bill for the parts and service provided, I kept calling them for the same, have even escalated it but all of it fell on deaf ears! Parts were sold at twice the price to my unsuspecting parents. Worst part there is no way of escalating it to anyone at EurekaForbes, I've tried writing to CEO desk and what not. Absolutely no response! This is going to be a two part review of installation and product care. UV + UF filter does not require water out arrangement, hence the installation is simple and most days Eureka Forbes will send a plumber not a "technician". Below are my notes from installation process skipped by the "Technician" Make sure to test TDS before and after installation, this step must not be skipped as the units equipped with MTDS (taste adjuster) have TDS regulator. Steps to adjust TDS: TDS modulator is located inside the product. As per factory setting, it comes in fully closed mode. TDS level of output water can be increased by slowly loosening the spindle of the TDS modulator (anticlockwise). Normally a slight quarter turn is enough to increase the TDS of the output water. Rotating the spindle in the clockwise direction closes the TDS modulator and reduces the level of TDS blending. Please note that the TDS blending, and its adjustment is dependent upon the level of TDS of input water and on the TDS reduction capacity of the RO membrane. TDS adjustment should be done by the authorized Eureka Forbes technician only. Prepping the filter for first use. Almost all the technicians will skip this step as it takes about 45mins to complete. This is a must do! Do not skip. My Eureka forbes authorised installer did not carry out these steps, he was not even aware of it. 1. Drain the tank completely. 2. Switch OFF the water purifier from the main power supply. 3. Open the top cover, wipe the inside of the tank with a dry, clean soft cloth. 4. Keep the top cover in place. 5. Switch the power supply ON. 6. Let the storage tank gets filled and then drop one Disinfection Tablet (provided in the box) into the tank. Caution: Keep the Disinfection Tablets out of the reach of children. Do not eat/consume the tablet. 7. Keep the top cover in place and leave the unit for 30 minutes. 8. After 30 minutes, open the tap and discard this and the first filling water completely. Caution: Do not drink this water. 9. Now your unit is ready to use. In case you notice any medicinal taste/smell, discard the tank of water fully & let it refill again. NOTE: Please ensure that this disinfection process is carried out during first installation and in every subsequent mandatory servicing of the product. PREFILTER 1. If the input water iron content is more than that prescribed in the technical specifications, use of an iron remover** is recommended as a pre- treatment. 2. If the input water turbidity is more than that prescribed in the technical specifications or comprises colloidal particles, use of a special filter** is required as a pre-filter. 3. If the input water TDS is more than 1,000 ppm (mg/L) or input water hardness is more than 300 ppm (mg/L), use of a Membrane life enhancer** is recommended (applicable only for RO variants). **refer manual for the kind of filter needed. Other than this the product is nice, I like the fact that the storage tank is see through as I can see if the moulds ever develop or if I need to clean it.

Writing after 4 yrs of use. Recommendation: Look some other product, and definitely NOT from this brand. Auto cartridge alarm function automatically limits its life, so that you be allowd by the machine to use one catridge for only 6-8 months. The service agent does not understand this electronic bug. Water quality is ok ok (given its use in a metro city). The service from this company will make you beg just to fulfill the AMC. After they sell you the AMC (i've taken for 3 yrs), you'll have to run behind them. This is their service standard in a metro city, so if you are from a remote place, stay away.

I have purchased it a couple of days ago and I am very happy with it. Pros 1 Automatic and easy to use 2 Easy to understand 3 good storage capacity for a family of 4 people 4 purification features are very good Cons Not as such. The installation service from the brand was on time and according to our convenience. The installation was very easy and quickly done. The installation person was very well versed with the product and completely knew the workaround according to the kitchen setting. The demo was given in detail. As a customer, you get 2 free services annually. the threshold for filtration is 6000 litres and after that, it will stop dispensing water until the inner filter is changed. which is good in a way as you are not drinking any non-purified water. this can cause little inconvenience though. Lastly, a filter cover is offered by the technician which costs around 300 rupees more. which I took as it protects from any oil suppression in case the filter installation is done nearby the kitchen exhaust which is my case.

I’m happy with the Aquaguard Aura UV+UF purifier. It works perfectly for municipal water, and there’s absolutely no need for RO. The water tastes fresh, and the purifier looks sleek and compact. Easy to install and simple to maintain. A good choice for homes with treated tap water.

Using this water purifier from more than 1 month now. Packaging and Installation is good. This purifier can be placed on tabletop or can be wall mounted. Design is good. You can see the water level in storage tank with your eyes that is a really plus point. I have purchased a UV + UF model. Water purification is good and fast. It takes only around approx. 12 mins to fill the full 7-liter water storage tank. Filtration automatically stops once tank is full. It comes with 2 free services for next 1 year. Initially you will feel that water taste different but after some days it will feel ok to taste. You can open top lid of this purifier and can easily clean the tank by yourself. This is a huge plus point. If you want to buy a very good water purifier with trusted brand, then please buy this.