Elvie Pump Breast Shields - 24mm | 2 Pack Nipple Shield Flange for Expressing Breast Milk | Baby Breastfeeding Accessories for Electric Breast Pump | BPA Free Breast Shields| Nursing Bra Compatible

Purchased as extra as was exclusively pumping and finding it difficult to keep up with the washing and sterilising of pump. Breast shield comfortable and effective. Ensure you measure as per the website to get the right size shield to prevent rubbing and discomfort. Just a note do not sterilise using heat, we did this not realising and it moulded the shape differently and was not as effective for pumping following this

My lo is only 8 weeks old and these were bought as extra shields so I wouldn’t have to clean/sterilise the one that came with the original unit all the time. The breast shields warp within a few weeks and no longer fit the unit so become unusable. The first time I contacted customer service they were really helpful and sent replacements immediately but when it happened again a few weeks later I contacted them again (almost 2 weeks ago) and they are very slow and I still haven’t had any replacements. I have also tried to make a formal complaint, have emailed and called, because from reading other reviews and my experience this is clearly a known issue and I am getting no response at all and I still have no shields. If I was relying solely on EBM then I would be unable to feed my baby.

I haven’t tried a traditional pump, so I can’t compare. I appreciate the convenience and compactness of the Elvis pump, but it can be finicky, which certainly makes me wonder if it is worth the high price (I bought it because I had a big chunk of HSA money I had to use up). By finicky, I mean that once in a while one of the pumps fails to establish suction, even if I seem to be doing everything “right.” I also had a frustrating customer service experience. One of the breast shields warped when I first sterilized it. (I used the Instant Pot. I understand some sterilization methods are not recommended because of too much direct heat, but for a product part that needs to get sterilized a lot, I would really hope it could stand up to most methods.) When I first contacted customer service, they were very responsive and said they would replace the breast shields… and then they ghosted me. I checked back in twice after not hearing anything for weeks, and finally gave up and bought myself new shields because only being able to pump one side at a time had become too frustrating. I still have never heard back.

So I will first say, I was a huge fan of this product. Super helpful to have on the go especially trying to get my me time back in. My baby is a month old and I bought this product 60 days ago so still under the 90 day warranty. I washed the washable parts in my baby brezza washer, when I took the top off to empty the washer, the Shied tumbled out and fell on the floor which took a large chip out of the shield.. I was shocked that a product that was not only $550 but made for moms was so easy to break. I felt assured when I saw they had a 90 day warranty and reached out to Elvie for support and but then this was their response: "We do provide warranty however, I do apologize, this warranty does not cover cosmetic deterioration, damage caused by general wear and tear, physical or natural destruction, accident, misuse, modification, neglect or other external causes." Very disappointed with the customer service around this product. For how expensive of a product it is that the company doesn't back their own product to replace for me only a month in from using. I imagine that would accidently happen again, you know being a mom. Thought they of all people would be understanding being a company that creates products for moms! Their response really gave me the ICK :(

Perfect replacement for a cracked one I had