Level Lock – Previous Model (Satin Chrome)

This was surprisingly easy to install and has worked well in the short time that I've own it. It took less than 20 minutes to install starting with unboxing, and probably half of that was taken up by a couple of rounds of firmware updates. Once installed, you can't see the Level Bolt, but the build quality is outstanding. Really great design and finish. Be aware that there are multiple models of the Level Bolt. This review is for the Bluetooth (only) model. If you want Matter over Thread, it's a different model and about twice the money. Bluetooth is fine for me -- I don't really need remote operation of the lock, but could do so if I had a compatible Apple TV or HomePod located within 25 feet or so of the lock. As stands, HomeKit running on my Apple TV can be used to operate and monitor the Level Bolt, but only if my iPhone is within 25 feet of the Level Bolt. I plan to buy a couple more of these for other swing doors in my house.

Short Review: The MAIN feature of this lock is the Touch to Unlock feature. It ONLY works 20% of the time. Customer support was no help either. At first they'll say this is a known issue and is being worked but no time frame is given on that update. Next, when you show them pictures of where the lock is installed, they will start to blame the location of the lock. I have mine installed in the door that connects to my garage. Simply put: Do NOT buy this lock. Detailed Version: The main reason you're looking at this lock is due to the convenience of just touching the lock to lock/unlock the door. On paper that does sound super convenient! But how about if the lock never unlocks for you? You are just standing in front of your door touching the lock over and over and over but nothing happens. Beyond frustrating and you start to question "Why did I buy this?". I reached out to Level support and at first they actually acknowledged the issue as a known problem. Great! When will the main feature of this lock be fixed? Nicole over at customer support has no idea so she let me know she would follow up later with the engineering team that's working on the firmware update. Ok that's fair! She initially blamed Apple's iOS and how it handles background operations request from apps so thus the randomness of the unlocking. Understandable. How Apple or even Google updates their Operating System is out of Level's control. Both Nicole and the engineering team follow up with me and this is where it all goes downhill. They suggest that the lock needs time for it to get ready for the Touch to Unlock feature to kick in. This MIGHT be true as sometimes I am standing at my door 15-20 seconds before it actually unlocks. 20 seconds might seem short just saying it but actually standing in front of your door for that long is ridiculous. Sometimes the feature just doesn't even work and you have to pull out your phone/key/card to unlock! Isn't everyone buying this lock expecting to just walk up to the lock and be able to unlock it without a waiting period? I sure thought so. And this whole thing about having to wait with a buffer is all nonsense because of the 20% of the time that it DOES work. I am simply walking up to it and touching/unlocking the lock and it works. Where was the buffer in those times? They then request pictures of where the lock is installed. They immediately say I have the lock installed in a wrong room and that the lock is only meant for entry way doors. I have mine installed in the doorway after getting in through the garage door. I believe they mean they only expect this lock to be installed on the outer perimeters of your home. Like the main entry door way for example. If that's the case, shouldn't this be way more clear in their marketing or product descriptions? Also, why did support pivot from the whole "this is a known issue and is being worked on" to "you installed it in the wrong room"? They sure do make it sound the lock would work PERFECTLY if I just fixed all the issues they mentioned. Not ONCE in the follow up did the engineering team even mention a firmware update. Basically all the blame is put on me and the room I chose to install the lock and what operating system is on my phone. Stay far away from any product that Level releases.

When I first saw these I was skeptical of the company, its features, and everything about it as I wasnt sure they would live up to the hype or their advertising but these exceeded my expectations by a mile (and then some). First off, these are some of the simplest, most elegant smart locks Ive ever seen. Ive used the August smart locks in the past, and recently even the newer Aqara ones but these are SO much better. You pay a small premium for these over the other ones I mentioned but its well worth it for how much better these are. Although the aforementioned ones meet different needs for different people, I think these ones are for those that want to maximize functionality while keeping aesthetics intact. The others are too bulky and take up way more room than they should and while the August ones are much quicker to install, and the Aqara has a keypad integrated, these just look so much better that its almost not even worth considering the other options. Home Keys with my phone or watch work SUPER quick and the lock has NEVER been disconnected or unreachable in the home app. Its super simple to share access with other people and the installation is very straightforward (as long as you dont have messed up door jambs like I did). The only issue Ive ever had with these is that it sometimes says its jammed if you haven't fully turned the paddle all the way over. Which to be honest isn't even the lock's fault but sometimes its so close to being fully turned its strange to see it consider it to be jammed. Only other gripe I have with it is that the battery is an odd size. This honestly couldn't have been solved in any other way on their part but an option to somehow hardwire these would be great. So far the battery life has been excellent, its been installed for about 6 months now but I am curious to see how these will fare compared to other locks Ive had in the past.

Lock stopped working after a couple weeks. When I reached out to customer service they say it’s because it’s installed on a metal gate and it doesn’t work well with other metal!

I bought this lock because it is sold on the Canadian amazon site. Unfortunately, Level Home does not provide a warranty for customers in Canada. Yikes.

A real shame it’s otherwise a brilliant product well thought out seamless homekit integration and a nice app. Unfortunately the lock is extremely fragile and often breaks during installation, of course Amazon don’t care so you’ll just end up with a 500$ paper weight. Just stick to a regular lock.

I bought two of these to use in my home. Fast forward a couple of years, and I have been locked out of my house not once, but twice. First time was because of connectivity issues -- I only had an Apple Watch on (no Level app access) and Homekit could not get the lock to open. To be fair, it might just be that my WiFi was patchy. But the second time, the battery ran critically low and the lock never gave a warning, whether through the app or Homekit, and when I returned home the lock was dead. Honestly these locks have been a huge hassle and I would not recommend.

I taught myself to pick simple locks in college. I hadn’t tried picking a lock in many years. I picked this lock in 10-15 seconds on my first attempt. Wow. I tried picking my old Weiser smart key deadbolt that I replaced and it was difficult and after 20 minutes I gave up. This lock is meant to let people in, not lock them out… I would not recommend this for your house. Maybe a shed.