When does that weird taste go away? Or does it?

So we haven’t had any weird taste issues since we purchased it (like over a year ago). However, today we noticed a really bad plastic taste coming from the water dispensed. I double checked directly from the jug I hooked up and the water tasted fine. So something in the machine is contaminating the water or something. I just ran the ozone cleaning option and hopefully that helps.

I can't get the drip tray to pop out! it feels like i'm going to break it if i pull any harder. is there a trick to it??

Hannah I am not sure. I just recently purchased mine - I know I snapped the drip tray in. After seeing your question I tried to get mine out and was unable. I also went on Avalon's website to see if they had any instructions but their website wasn't very helpful. I am going to call them. Please let me know if you find anything out.

Has anybody else had issues with the pump not pulling water strong enough?

We ordered one and pump does not work. Barely made it through the cleaning cycle but will not pull water to drink. Will be reordering another unit to see if random issue. Finders crossed!

how long does it take to fill a 16 oz. water bottle?

Approximately 10 - 12 seconds to dispense 16 ounces from the room temperature spout. Both the hot and cold spouts are 2 - 3 seconds slower.

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💧 Elevate your hydration game with smart, sleek, and safe water dispensing.

CUSTOMIZE YOUR SIP - Hot, cold, or room temp—perfect hydration tailored to your mood.
EFFORTLESS REFILLS - Bottom loading design eliminates heavy lifting and spills—refreshment made easy.
GERM FREE HYDRATION - Advanced ozone self-cleaning keeps your water dispenser sanitized 24/7.
NIGHTTIME CONVENIENCE - Built-in nightlight and empty-bottle alert keep you hydrated anytime, hassle-free.
FAMILY SAFE CERTIFIED - UL listed with child safety lock on hot water for peace of mind in every pour.

The Avalon Limited Edition Water Cooler offers three temperature settings (hot, cold, room) with a durable stainless steel build. Featuring an innovative ozone self-cleaning system, bottom loading for easy bottle replacement, a built-in nightlight, and child safety lock, this UL-listed dispenser combines convenience, hygiene, and safety for modern homes and offices.

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Item Dimensions D x W x H	13.2"D x 12.2"W x 41"H
Capacity	5 Cubic Feet
Material Type	Stainless Steel
Style Name	full size stainless steel
Color	Stainless Steel Full Size
Upper Temperature Range	185 Degrees Fahrenheit
Number of settings	3
LowerTemperature Range	47 Degrees Fahrenheit
Power Source	Corded Electric
Installation Method	Freestanding
Access Location	Bottom
Wattage	1E+2

Avalon Limited Edition Self Cleaning Water Cooler Water Dispenser - 3 Temperature Settings - Hot, Cold & Room Water, Durable Stainless Steel Construction, Bottom Loading - UL Listed

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