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V**N
Enlightened Hospitality, Enlightening Read
An amazing insight not only into the Union Square Hospitality Group but into the mindset of Danny Meyer and his process through developing one of the most successful restaurateur empires in the States.A timely read, as Shake Shack is now open in Covent Garden, this book really illuminates the fundamental stages Danny went through in pioneering hospitality within restaurants. A useful guide for anyone in the restaurant or hospitality industry, this book provides an ultimate guide book for where we all strive to be when we commit to working every day. It is also a useful reminder of the purpose of hospitality business: inspiring passionate staff to serve customers and bring beauty into the every day. Danny is an inspiration and I'd recommend this to anyone.
C**A
A wonderful book
Having heard the wonderful Danny Meyer speak i was really keen to read this book. It didn't disappoint and is a wonderful story of how to deliver true "hospitality" to your customers. If you want to test out what Danny says in his book,try the restaurants...awesome!Highly recommended particularly for those in service industries or wanting to learn how the best do it.
R**R
An informative read if you get past the opening chapters.
While the first few chapters are rather dull - they've just aboutf his family and growing up - the rest is rather excellent and contains lessons that can be applied to all careers. I'm certainly glad he took the time to write it.
M**M
core logic
This is a very compelling case for how to deliver exceptional service no matter what the product. The logic is clear, the execution is clear, and the writing about it is clear. I found it a very useful book. Nothing is surprising but Danny Meyer comes across as a an exceptional leader and someone anyone should be happy to work for.
C**H
Simply Amazing
This book is truly inspirational, Half Autobiography, Half Business Book, I think this book is an essential read for anyone in the Hospitality industry, Danny's Passion and Love for the Industry come though loud and clear in this book and theres some great lessons that can be learnt from it as well, BUY IT NOW!
M**S
An absolute must for all new restaurateurs.
I enjoyed the entire book, completely lost myself in it and the vivid descriptions of an excellent fellow restaurateur. Wish I'd read it before starting my restaurant 8 years ago. Would've saved me a few mistakes and pitfalls many new business owners make.A must read for anyone thinking of starting a business in the catering trade.
M**O
I love Danny Meyer and this book is full of insights ...
I love Danny Meyer and this book is full of insights for people who want to set up their own business
C**B
Okay
Inspiring book, I have taken a lot of tips from it as a restaurant manager. I do think some parts are a bit waffly and some parts of the book were more just about Danny and his life that I couldn't take any inspiration or information from. But dotted around are some great key points to remember and I am glad I read this even with mixed feelings.
Trustpilot
3 weeks ago
3 weeks ago