Complete Protect: One plan covers all eligible past and future purchases on Amazon

Absolutely love this insurance plan! I bought my phone (S23 ultra) 2 years ago and the screen just cracked on me. Thankfully I have all my amazon purchases covered with this Asurion plan. It takes a couple of days but in the end they refunded me the full price of my phone so I could turn around and buy a new S25 ultra. Heads up, the gift card they send you CANNOT be used for device payment plans on amazon. I found out the hard way. I figured instead of going without my phone for a couple of days I decided to order a brand new one on amazon using the device payment plan thinking I could just pay the down payment with the money from my checking account and then pay the remaining amount with the gift card Asurion sent to me when it arrived. After receiving my gift card from Asurion I attempted to pay off the remaining balance on the new phone and Amazon informed me that you cannot use a gift card to pay for a device payment plan. I then used the gift card to order another (second) S25 ultra paid in full and returned the S25 ultra that was on device payment plan. Please fix this for future cases. If I could use the gift card to order the same phone, I should be able to use the gift card to pay off a device payment plan

I have been hoping and looking on how could share my experience. Let me clarify that I don't normally buy into the extended warranty plans, but for some reason when the offer was made to select a plan that covers all my electronics purchased through Amazon, and how many I had purchased thus far, I decided to take advantage of it. But when I Lenove IdeaPad took a dump I had forgotten that it was covered under this plan as I truly thought if was purchased prior to plan. Anyway I tried to resurrect it on my own only to find out that part of the windows booting operation was gone, which made no sense since I hadn't had any issues with it prior. Long story short decided to check and see if by chance it was covered and to my surprise it was. Wasn't sure how to negotiate the process, so selected chat option and after providing them with requested specifics, a claim was started. I was informed that a box with label would be shipped to me with instructions I needed to follow to send in for repair/replacement. I had the box within 3/4 days, sent out the next day which unfortunately was on a Friday night so didn't leave till Sat. They received laptop Monday, apparently that's all they needed and it was repaired and prepped for shipping out on Tuesday and I received on Wednesday. My biggest fear was that since I wasn't able to back up my files or extract them, I had lost everything, but once I did inital reset up, it had appeared that I did in fact lose everything, that is until something about OneDrive came up, and low and behold everything was there. I can not say how impressed I am at the speed and care in which they handled my repair. Their packaging was excellent, and everything I sent came back as it should. The only thing I was disappointed in was that there was no note from Tech about what he had to do and possible reason it happened so I could be on the lookout for any issues in the future. I have been singing Asurion praises and will continue to do so, it is well worth the monthly fee for the peace of mind and stress relief when something fails. Thank you is not enough to express how impressed I am with your service.

On March 9th 2024, I purchased a MCombo Lift Chair costing $785. On the same day, through the same Amazon account (my PERSONAL account since I also have a business account), I purchased an Asurion Complete Protect policy at the cost of $16.99 per month plus taxes. About one month ago, a problem arose with the chair that required me to make a claim using the "Complete Protect" policy that I had purchased for that very item. The claim was initiated on January 1st, 2025 - On January 3rd, I received an email asking me for photographs showing the damage for which I was making a claim. I sent those photographs via email to the address provided on January 6th. On January 27th, having not received ANY response from Asurion, I contacted them via phone and was told that my purchase had been made with a business account, that it was being used for business purposes, and was therefore not covered. I assured the Asurion Representative that it was most certainly not a business use, and that the chair that I was claiming for had been purchased because I had extensive shoulder surgery done that made it impossible to get in and out of bed. After speaking (unsuccessfully) with the Asurion Rep, I then contacted Amazon Customer Service. I spoke with an Amazon Customer Service Representative on the phone who confirmed that I had in fact used my personal account to purchase the chair and the Asurion Complete Protect policy. That representative went on to send a message to Asurion on my behalf confirming that the purchase was for personal use and not business use. Asurion responded, asking me to call them with the order number for the Asurion purchase. The number I gave was the exact same order number on my order history, however, the Asurion Rep could not find it. I was finally able to discover that the order number in Asurion's system was entirely different and isn't even in the same format as an Amazon order number.Upon the Asurion representative finding my plan, she informed me that the chair was listed as being purchased for business use (despite Amazon confirming that it was NOT) but that I should give them "a couple of business days" to resolve the issue. Five business days later, still no response and so I called them again (Yesterday - February 1st 2025)... Lo and behold, I got the same crap yet again... the purchase was listed as business use and was therefore being denied, but she promised to remove the business use commentary and put the claim through again.Today, February 2nd, I called Amazon yet again to escalate and had to call THREE times because the first two calls resulted in me finally being connected to an Asurion representative (two different reps) and each time, the Asurion representative hung up the phone as soon as my name was mentioned.It has become clear to me that the Asurion "Complete Protect" policy is a SCAM - they will NOT take care of your issue, regardless of how long you've been paying. I have been paying every month since March 9th last year - so they've received over $170 from me thus far, with zero other claims, and if I am able to cancel right now, I will only receive $16.99 back. All I want, is the chair that I purchased the policy for coverage of, to be repaired or replaced. Asurion are NOT helping, and are actively avoiding contact.At this point, I am considering legal action against Asurion for fraud - perhaps even a Class Action. I'll wait and see if my issue gets resolved within the next 10 days or so.