GBC Binding Machine, Electric, Binds 500 Sheets, Punches 25 Sheets, CombBind C450E (7709100)

It is GREAT for the amount of work we do in the offiice.

Works great.

DOA, one star for the product, 5 star for the customer service.

We bought this for our small real estate appraisal office of 4 people. Our reports range between 30-140 pages on 24lb paper and it works brilliantly! Of course being a small office we take care of our equipment and have never overloaded it. The only problem we've had in the almost three years of owning is that the dial to control the opening of the combs broke, but our local office supply service center fixed it with a lever for free. I would definitely recommend and am purchasing another as we are separating into two separate offices.

My issue is not with the operation of the machine but rather with the warranty, service and parts availability. I do service work for a large corporation and got in a unit that was purchased about one month ago. As will happen, the operator put in too many cover sheets and it bound up. The overload bent the stripper plate which, in turn, was binding against the punch plate. Overloading voids the warranty so I went ahead and worked on it. I got it working by bending the stripper plate back but decided the fix should be temporary and tried to order a replacement part. This review is the result of my conversations with four different GBC and ACCO representatives.This binding machine costs $500+ and comes with a one year limited warranty. If a defective unit is in warranty then it is simply exchanged. THERE IS *NO* SERVICE AND THERE ARE NO PARTS AVAILABLE FOR THESE UNITS. My understanding is that this policy applies to all of the current GBC office binding products. Again, OVERLOADING THE PUNCH VOIDS THE WARRANTY.As far as GBC is concerned, this one month old, $500+ comb binding machine is now damaged beyond repair and the owners should purchase another one. Note that the stripper plate is nothing more than a thick piece of sheet metal with holes punched in it. I would expect it to cost no more than $1.00 to manufacture and no more than $30 as a replacement part. It's lack of availability makes makes no sense in light of the fact that just two months ago I was able to purchase parts for a discontinued five year old GBC C400e CombBind machine.I could see purchasing this machine if you are the sole user. I can not recommend this unit for an office where there's no control over who uses it. You can assume that at some point within the expected 3-5 year life, someone is going to be in a hurry, overload it, and leave you with an expensive recyclable.