Jura Giga 6 Automatic Coffee Center Aluminum

Long story short........purchased from Amazon, 9 months later the grinder stops working (should be under warranty). Contacted the seller, seller told me to contact Jura.......contacted Jura, they told me to contact the seller because they're not on Jura's "authorized seller" list. Contacted the seller, they tell me they are on the list. Back to Jura with the same response. Seller tells me they'll reach out to Jura. I appreciate the effort from the seller however; the seller should also vouch for the things they stand behind. Never again will I purchase anything made by Jura. I'm told it's going to cost $650 by Jura to get it fixed. I payed around $4000 for this machine & it's less than a year old. There's something seriously wrong with communication between Jura & the seller. Are you "authorized" to sell or not?.?.?

Expensive but well worth the price if you are a coffee lover

The Giga 6 was quite expensive. A *very* big reason for this purchase was fully expecting to be able to start a perfect cup of coffee from bed in the morning. This turns out to be Not At All Possible. * You must completely reconnect, from the beginning, the app to the machine Every Single Time you use it. The connection experience is beyond terrible and the reliability of that connection is even worse. This makes the experience awful. The Giga 6 machine itself remains reliably connected to my wifi. The app however, has advanced Alzheimer's and must be reintroduced to the machine every single day. Like "50 First Dates," but a heck of a lot less funny. Really pisses me off. Every day. *For everyone else who has the same terrible problem, go to your Jura coffee machine that is probably already reliably connected to your wifi. To re-introduce your Jura to JOE, tap the top round button on your Giga 6 to enter Jura settings. Rotate the dial until you get to Wi-Fi connections, then, tap disconnect, and then start your reconnection procedure all over again. You'll have to do this every single time you want to use the app. The first several times it will tell you it's unsuccessful and require you to turn that 40 pound machine around so you can reach the back, unplug it, unplugged the Wi-Fi, connect, and plug it back in to restart yet again. It's not worth it. I've deleted the app. I'm debating whether or not to return the giga six, I'm still within the return window. That app was very important to me that it works.

Very fun to use but a few issues that should be tweaked. Menu touch screen too sensitive to start the drink when I only wanted to slide to the right for more drink options. It starts the drink and really no way to cancel very effectively, keep having to press cancel during the drink pouring out. As of right now I don’t see a way to custom create my own drink. There is only one way to change the preset drinks. Example would be to have 14 seconds milk foam with 30 seconds of milk so I can add my own hot chocolate. I know it’s a coffee machine but it’s really handy for a nice foamy chocolate. Just would like a feature to turn off the coffee grinder completely. Update: Love the machine so far. Customized my own Hot Chocolate by setting to the lowest setting of coffee. The cancel feature is terrible though, must get fixed, it keeps going and I have to keep pressing cancel. The way you have to edit and customize your drinks is very awkward. If you don’t hold down just right, it will make a drink instead of going into edit mode, wasted many drinks this way trying to get into the edit mode. I wish we could update with new firmware from the website as improvements are made. The app would be nicer if you could customize the drinks that are on the machine and not just App drinks. A few more spaces for labeling drinks are needed, we have to abbreviate especially if we want to show decaf icons. But over all still happy with machine. I wonder if Jura would allow us to send in for these corrections when they get fixed?