SereneLife Portable Air Conditioner With Heat & Built-in Dehumidifier 10,000 BTU, Portable Heater & AC For Rooms up to 450 Sq Ft - Remote Control & Window Mount Exhaust Kit Included

Works as expected. I think of it as primarily an A/C unit (it cools more effectively than it heats, but the heat does work). For heat, it seems to seamlessly reverse the heat exchange output so that the cold air goes outside and the warm air blows out of the front (reverse air-conditioning). It's a thermostat-controlled warm heat. It's not hot-hot air. It's warm to very-warm air. It has been good for supplemental heat in winter. The fan power is very good. The cooling works quite well in the summer. I find the noise level acceptable. The remote is handy. Timer function is useful. I'm pleased enough with it that I now have two.

Ok this is one MEAN ass protable AC unit. Is it noisy? Sure but it does NOT by any means erase medium to medium high volume from an HDVTs lame a$$ stock speakers lol. Look, this thing works. It's not quiet. What AC unit that cools well is? Ppl crying like babies about the noise. Get over it. I watch TV while it's on and it's great. Ppl are soft. Asking too much from a good product. Buy this, it makes normal AC noise. Don't like the noise? Cool using it and leave, come back turn it off to watch TV. Bottom line, You get awesome cooling. That's what it is. No nonsense. Have no time for snowflake ppl reviewing.

I bought this AC/Unit / Heater in February 2022 for my man cave area of the home. At first everything worked great. Heat was warm and A/C was ice cold with absolutely zero issues. To be honest this is a very simple device that is easy to setup and use. Instructions are simple. I was to preface this also stating this unit was NOT heavily used. The noise level is moderate (it is not quiet) but can be tolerated by turning up the TV or surround sound. I did not expect it to be super quiet so this is not an issue. What was an issue is that at the end of July 2022, It stopped working. AC was luke warm at best in the middle of the a Southern US summer. At first I was just going to toss it out and be out 400+ bucks or whatever I paid at that time. Instead I told me wife let’s see about this warranty which I turned over to her to deal with. At the end of July my wife called the company to request warranty assistance via a number found for them on google. She was able to get ahold of somebody who stated that a claim was submitted and we would receive an email within 24-48hrs. We did receive a complaint ticket # or reference number for this call. After 3 days we received no response or email and yes we checked junk mail. My wife called them again and asked what the status was and again was told she would receive an email within 24-48hrs. After 48hrs we again had no response so my wife called them again and was told again we would have an email within 24-48hrs. She used the complaint reference number each time she called. After the 3rd callback she received an email within 24hrs asking if we did all the simple things the directions said to ensure it was broken. Things such as unplug it, clean filters, drain it etc., basically easy stuff I checked 17 times before giving up. My wife emailed back and forth with the representative whom did state that it was covered and they would be sending us a new unit. We had to send them a copy of our Amazon receipt which is totally understandable. Once the new unit shipped we had it within a week. Since that time for the small amount I have used it… it is functioning perfectly. I did plug the old unit back in just to see if the heat function at least worked on it since the AC didn’t but that also did not work. So to wrap up. When the unit is working it does work as expected, it looks nice and is easy to use. The jury is still out for me on the overall quality as I’m on my second unit. The warranty is there but will require some work to get it. I still have the old unit which I will now have to take to a dump or recycle center. I realize things break unexpectedly sometimes and I am glad I didn’t have to shell out another large sum of money on a different brand. We also have a second serine life smaller A/C only unit that has worked for one summer thus far. I am going to have to see how this unit works over the winter of 2022 / Summer of 2023 to fully know if I would buy from them again. I hope this helps somebody on the fence in some way.

I had bought a portable A/C a couple of years ago and loved it. It still works, but I wanted to get one with heat on it as well. This one is 200% better than the last one I bought. The low setting creates such an air flow that I'm almost afraid to put it on high. It cools great, easy to use with it's remote control. It circulates the air much better with it's sweeping motion on the blades. It is a little noisy, as are most A/Cs but not an uncomfortable amount of noise, I just have to turn the volume up on the television a bit. Cools my open floor plan kitchen, dining room and living room with no issues at all. It's still to warm in Texas to kick on the heater, but it will be a nice addition this winter.

This is a review for SereneLife SLPAC14 Portable Air Conditioner (14,000 BTU). I had a great AC that died recently. So, I did some research to find the ideal AC, however I had the hardest time choosing one due to lack of information on the AC’s listing pages and lack of honest opinions. So, I’m writing this review to help you make the right decision, or rather to save you from making the same mistake I made. In short, this AC is not good. Stay away. Don’t buy. To elaborate more: - Manual is in broken English. Some instructions are hard to understand. - The AC is heavier and larger than an average portable AC. Plus, you need around 20 inches of space around it, and the hose needs to be 35 inches up and away from the floor. Small room? Low window? No good. - Manual states “When the temperature is higher than 40c/104-f, it’s not recommended to use this unit.” Go ahead, buy this AC, but don’t use it when it’s hot outside. Shouldn’t this be in the product description? Shouldn’t one know BEFORE buying? - Wheels are useless. Needs A LOT of effort to move the AC if you have carpets on your floors. Therefore, it’s not truly portable. You can’t easily move it from window to window, and you might need help to get it to the window you want to install it in. Can’t comment on wooden or tile floors. - Manual states “If the machine is shut down in the cooling operation state, it needs to wait for three minutes before it can be turned on automatically”. And that is exactly what it’s been doing. You set it to cool and pick a temperature. When it reaches the set temperature, it turns totally and completely OFF. Three minutes later, it turns on again, then off. Without switching to fan mood in between. Why is this a problem? Well, you know when you first turn on white noise? You notice it at first, then it blends into the background. It drowns out all other annoying noises and helps you sleep, work, study, etc. Even when it’s loud, you don’t notice it until you shut it off. That’s what this AC does. It turns on with a LOUD white noise, then it turns COMPLETELY off. Doesn’t switch to fan mood. Then, a few minutes later, it turns on again. So you are constantly listing to the sound of white noise turning on and off, repeatedly. It gave me a terrible headache within the hour. It wakes me up every single time it turns off, or on. No restful sleep what so ever. I woke up exhausted and grumpy. If you want peaceful, restful sleep, this AC is not for you. - Control Panel: It sings TELALA in a loud, high-pitched voice, announcing itself to my entire building every time I press any button (panel or remote). How do you feel about your AC shouting at you every time you touch its buttons? If someone is sleeping, and you attempt to adjust the settings on this AC, you’ll wake them up. - Remote: Doesn’t sync with the panel on the AC. If you use the panel to turn on the AC and adjust the settings, then you grab the remote to change something. The settings on the panel will suddenly revert to the last settings you choose the last time you used the remote. All the settings you picked on the panel are now changed. Basically, you’ll need to stick to either the remote or the panel at all times and don’t touch the other. Although, if you want to use the temperature in celsius, your only option is the remote. - Window Kit and Hose: The hose is paper thin. So thin it wrinkles and lets in heaps of heat and sunlight. Window kit is just as bad. Thin plastic. Warps when you close the window, leaves tons of gaps, and doesn’t even fit a standard 35”-36" window. You’ll need to shed an extra $50 for a new kit. - Filter: A cheap thin layer of mesh. Never seen AC filter this cheap. Already showing signs of wear and tear and it’s brand new. - Drain Outlet: There is only ONE drain outlet. Positioned at the very bottom of the AC. It’s so low, it’s touching my carpet. No space, not even for the thinnest pan or tray. If there was a second outlet, you could easily open the bottom outlet (water won’t flow yet), hookup a drain hose, then open the top drain outlet, and THAT will cause the water to flow from the bottom drain. But with just ONE outlet, you need a yard, balcony, or other suitable place that allows for draining without a tray or hose. Many people don’t have such options. Also, when the AC tank is full of water, according to the manual, it’ll start beeping. Who’s in for a midnight awakening during a heat wave because the AC is throwing a fit? - Cooling Power: Even though I got the 14,000 BTU, and the temperature outside is only 22-c/72-f, and the room the AC is in is about 350 sq, I’m sweating! Most likely because the AC is not switching to fan mood. It just keeps shutting down every few minutes. Leaving me feeling suffocated with no flowing air or white noise to save me from my noisy neighbours like my previous AC did! Conclusion: The heat is sneaking upon us here in south California. It’s hard to believe how unlucky I got with this AC. Trapped in this terrible situation. Unable to afford another AC, and have no physical strength, transportation, or help to return it. I just want to cry. So upset. Sad beyond words. Do yourself a favor and look into other ACs from other companies. With that, I end my review and hope that it helped you in your search. Best of wishes to you all.

12,000 BTU Unit - This is the 3rd floor model air conditioner I’ve purchased and I love it. The packaging was very sturdy. Heavy cardboard box, thick styrofoam padding and nylon straps outside the box protected the unit which was delivered in perfect condition. Unpacking was a breeze. One of the things I love about this unit is the exhaust hose is a heavy, more rigid plastic material that easily snaps into the unit. Other units like this came with flimsy exhaust hoses that needed to be stretched over the exhaust port. I always ended up buying heavier hoses and attaching them with large steel “worm” clamps. Not necessary with the SereneLife unit. The window insert is not as tall as others so it allows more visibility out the window but because of the size and characteristics of my window I had to raise it with a 1” board cut to fit the sill. I also had to trim about 4” from the slide out part for it to fit in my sill. Not a big deal. Took me a minute with my table saw but could easily be done with a hand saw. On a positive note, if you have a very wide window this will fit with no extra work. Also there is a tab to lock the slide expander j to place. I’ve never seen this on previous units. A convenient feature. Now to the important stuff - cooling the house… The unit easily cools my L-shaped living / dining room area as well as the attached kitchen. That’s about 1000 sq ft.. I do have 2 ceiling fans running at slow speed to help circulate the cool air. It is MUCH quieter than previous units I’ve owned. There is a feature that allows the cool air directors to slowly oscillate up and down. I don’t use it but you may find it beneficial. It has a sleek appearance that is aesthetically pleasing. The price was very reasonable for such a powerful, effective air conditioner. Now I’ll mention a few negative issues… 1. There is no screen to cover the outside end of the exhaust port. Depending on where your window is critters and debris can easily find its way into the hose. I’m going to make a screen cover for it. 2. The remote is pretty flimsy and there is no display. My other units had remotes that displayed the same info that is in the unit display. Also the lettering of the functions of the remote buttons is really tiny. 3. As stated, the window unit is very low profile and very wide. Depending on the design of your window you may have to raise the window insert and/or trim the width of the slide expander. All easy things to do but know that it’s possible. All and all I’m very pleased.

I've had this portable A/C model for two summers now, and I can confirm that it's still performing very well without any issues. I live in a top floor apartment with a south-facing living room so needless to say, it gets pretty toasty in the summer especially the month of July when the heat and humidity is at its worst here in New England. The room is pretty big - about 19' x 16.5' with a high ceiling, and the wall unit in my living room wasn't making a difference despite being brand new and installed when the apartment was renovated. It's small and positioned way too high in the wall to make a difference. All it does is blow cool air along the ceiling and I wasn't getting any relief from it. The SereneLife sits on the floor, so the minute I turn it on I get refreshing cool air blowing where I need it. There are three fan settings so you can put it up higher to cool the place down quickly then adjust the fan to low to maintain it. It's amazing how much water the unit sucks out of the air especially when humidity is high - so be warned that even with the five-gallon bucket I use to drain the water that I'm emptying it often twice a day on really humid days. I love the "swing" mechanism that directs the air up and down. It's a heavy air conditioner - you will probably need someone to help you carry it up stairs - but once you have it installed, the wheels make it easy to move it across a floor and turn it where you want the air to flow. I love that it had a timer function - I have used it to have it automatically come on in afternoon when I am at work to keep my cat cool. The filters are also easy to remove and clean. The window kit was fairly easy to set up but the extra pieces they gave ended up being too long for my window and since I don't have a hand saw to cut one to the right size, I ended up inserting a piece of styrofoam and using duct tape to keep things secure and prevent air gaps. The only real downside of this product is the noise level, but it is an air conditioner, after all. As it's in my living room, sometimes I have to put the volume way up on the TV. I do have a smaller SereneLife unit in my bedroom that worked fine for 14 months before it started giving me an E4 error code and shutting off every half hour - my research tells me this is mostly likely a problem with the internal sensor that is saying the coils are getting too cold when they may be fine...fingers crossed this does not happen with this size SereneLife...hoping I get my money's worth and this will last for many more summers.

Warranty Issue Summary – SereneLife Portable AC (Model: B07DQSNMWX) Purchase Date: July 2024 Warranty Coverage: 1-Year Manufacturer Warranty Issue Occurred: After 11 months of use (June 2025) Product Performance: Cooling Efficiency: Worked flawlessly for the first 11 months. Noise Level: Moderate at ~52 dB — not disruptive during sleep, but slightly annoying during TV viewing. Airflow: Consistently strong and effective. Humidity & Drainage: Due to Florida’s high humidity, I had to utilize the included drainage pipe through the window exhaust kit. Without this, the unit would shut off due to water accumulation. Failure: The unit recently stopped blowing cold air, even after performing all standard troubleshooting steps as advised by the manufacturer. Warranty Process & Concerns: Upon contacting support, I was asked to provide: A screenshot of my Amazon purchase invoice. A short video showing the unit powered on but not cooling. For repair or replacement: I was informed that I must ship the unit at my own expense to their central repair facility in Brooklyn, NY (1600 63rd St). There are no local service partners or drop-off locations. I must insulate and package the unit carefully to prevent damage during shipping. Main Concern: Shipping costs from Florida to NY via USPS Ground Advantage were over $200, which is excessive for a warranty-covered issue — especially for a unit that costs under $400. This significantly undermines the value of the warranty and made the repair/replacement option extremely inconvenient. Overall Rating: ⭐⭐⭐ (3 out of 5) The product performs well when operational, but the lack of practical and affordable warranty support options (especially for large, heavy items) is a major drawback. Future buyers should factor in the potential shipping cost for warranty service.