ASURION 4 Year Office Equipment Protection Plan ($600 - $699.99)

I struggled as my product began to fail because it involved a bit to remove it (GPU) from the PC, but it eventually failed, leaving me no choice but to file a claim with Asurion. It took me a few weeks to resolve everything, but it was worth the money I paid in previous years. Item is now replaced, and I am rocking it! Products just aren't what they used to be, so set a dollar amount for purchases you may need to protect, and purchase them when available.

I am SO HAPPY that I bought the Asurion insurance policy for my Epson ET8500 printer. It was EASY TO CONTACT the Asurion team when my printer quit working. I was given a free shipping label to send the printer in for repair. When it was determined that the printer could not be repaired, I received a FULL REFUND for the printer. I bought a replacement printer and immediately purchased Asurion again. I highly recommend it!

I bought a Samsung Galaxy G7 monitor and because of the price, I also bought an Asurion protection plan. I was a little squeamish about it, because I was afraid I'd get excuses and misdirection if I ever had to make a claim, but again, because of the price of the monitor I made the Asurion purchase. As it turned out, I was VERY glad that I did so. The monitor started to lose several hundred LEDs after only a 18 months or so of use, so I initiated a claim. No runaround, no misdirection. Just professional and concerned service. I did have to pay to send the monitor to Asurion, but they "totaled" it, and paid me in full for the monitor. I am very happy with the service and will buy this plan again if circumstances warrant it.

The response was immediately. Didnt wait much to get a reply. Resolving the issue was handled fast and efficient. Only complaint is give a more detailed steps on what to do through the process such as ( if item needs to be sent in or thrown out) but overall great customer service.

This is a warning to other customers who buy an Asurion "protection" plan. I sent in my Dell monitor for service, and took a photo before I sent it, as I always do with shipping just in case something happens. I packed it in a large box with soft fabric over the screen, and dense foam surrounding it. The dense foam and box was from a range hood I recently installed, so I knew that it was going to withstand shipping. I received it back 2 weeks later, and Asurion's repair depot had dropped the screen on the top right corner, see the new damage in the attached photo. It was also packed well, surrounded by pillows of bubble-wrap and soft thin foam to cover the display. So it must have been dropped on the top right corner by staff at Asurion's service depot. After receive this I chatted today with Asurion chat support. They said they do not cover cracked screens with this plan. "Protection" is miss-used, so I am sure that they make a lot of money by people assuming that "protection" would include the screen. That said, I asked for upper management to change their decision and replace or pay for a replacement, since it was indeed damaged by Asurion's service depot. I was told that upper management will respond on Monday.

Asurion service on my EPSON printer was very good. The problem was resolved quickly, and my machine was returned and works like new.

Amazon offers a good priced warranty and easy to register that is tied to your item purchase. I highly recommend a warranty to protect your high item electronic purchases.

Great customer support!