Genie Chain Drive 550 Garage Door Opener, Heavy Duty Chain Drive Opener, Model 2035-TKO

I purchased this garage door opener to replace a Stanley model from the 1990's which cracked the drive gear housing. Rather than buy the replacement part for $40 plus shipping, I chose to replace the whole unit and I am very glad I did. The install was fairly straightforward since I was replacing an existing system and the wiring was all compatible.First impression: The system is dainty and quiet. I would say the Genie motor housing is half as big as my old opener but my old opener was a big empty box of old tech so that makes sense.Keypad remote is a nice extra and straightforward to program. Took me two tries as I think it didn't register one of the digits in my pin so I had to reset it and start over which the instructions also covered.Install hiccups: (1) You are supposed to tension the chain until there is a 1/4" gap between the chain and the bottom of the rail. I couldn't get anywhere close to this tension without it binding hard so I chose to let it sag a bit lower. (2) The instructions are very accurate and actually pretty amazing and should be applauded. At one point, the instructions direct the user to carry out three steps to connect the chain bar to the motor housing but the first two are for chain drive and the latter is for belt drive. Not even close to a real issue but worthy of an edit in my opinion. (3) You are hereby warned to wear disposable gloves. The bar is absolutely covered in lubricant as is, of course, the chain. Again, you've been warned.So far: I can't stress how much quieter this unit is than my old opener. Sitting on a deck above the garage, we cannot hear it unless we listen for it (garage roof is concrete). No, it is not silent, but it is miles less obnoxious than old models of openers.Warranty: my remotes came scuffed and cut up. Genie was very responsive through their online chat support (phone support has unreasonably long wait times.) It seems that the metal visor clip which ships detached from the car remotes can get in front of the remote and slice into the plastic. Not a deal breaker but after spending a long time installing the opener and the keypad, the car remotes were the last thing I opened so ... oof.In all, I would highly recommend this opener.

This is exactly what was expected from an inexpensive opener. I unpacked it and checked the contents to the parts list to insure everything was there. It was fairly easy to follow the instructions for the basic installation. I took one additional trip to the store for a needed piece of 2x4 to provide a good place to secure the motor unit. Working alone, the installation and basic set up took about 4 hours.I did have a problem (probably my fault) figuring out the written instructions on how to program the wireless keypad, and the universal remote in my Chevrolet Blazer. A call to customer service had a long expected waiting time, but they called back after 30 minutes. The representative then quickly walked me though the correct set up procedure in order to get both things working successfully.The overall quality of the opener itself seems good, but I would consider the keypad and accessories a bit on the flimsy side, especially compared to the components of my old Craftsman 3/4 HP opener. I suppose it's a sign of the times and the manufacturer's cost cutting efforts. I guess time will tell on how durable they really are.

Fast delivery, item works as advertised. Installation was easy with provided instructions and YouTube. Super quiet compared to the previous opener.

My wife and I easily installed this opener to replace an older Genie unit. The opener works well and was easy to set up. Very quiet operation and the remote wireless keypad is a bonus. Good value for the price and the Genie reputation.

Quit chain drive. Rolls smooth. Clear instructions. Not difficult to install by myself. Programming straightforward. Opens and closes faster than my old 1/3 hp motor.

Had a craftsman’s for 25 yrs that finally gave out.read about the genie thought I would give it a try. Best decision I’ve made. Quiet and smooth running. I don’t know if it’s going to last 25yrs but I am very pleased with the product and price and quality and would definitely purchase it again.