Smart Touch On Kitchen Faucet, 3 Modes Pull Down Sprayer, Sensor Activated, Ceramic Disc Valve, 360-Degree Rotation, 1 or 3 Hole Deck Plate. 10-Year Warranty. (KW-69R,Black)

I recently needed support for an issue with my kitchen faucet, and I was incredibly impressed by Videc's immediate response and outstanding service. From the moment I reached out, their team was helpful, professional, and genuinely committed to resolving my problem. They made the exchange process quick and hassle-free, and their communication throughout was clear and reassuring. It’s rare these days to find a company that stands so strongly behind its products and treats customers with such care. I truly appreciate their excellent support and wouldn’t hesitate to purchase from them again. Highly recommended!

This product has left me embarrassed at times because I have gotten so used to it, that I find myself tapping on regular faucets like a dork. lol. This faucet was very easy to install. The color-coded water temp indicator is convenient and allows you to avoid standing there checking the water for temp constantly. It has an auto-off feature so you don't run the water too long or accidentally walk away and it continued to waste water. It isn't a brand-name, but it is a great product!

Perfect

right after installation the electrical part of the faucet would only work intermittently. After unplugging the battery pack the faucet worked as a fuacet The unit has no sensor in it, only solenoid switches the operate from manually moving the lever. After 2 months of using the unit manually, The handle fell off. The manufacturer offerd little help except an e-mail on troubleshooting, which I had already done prior to contacting them. I would absolutely not ever buy this or any other product with the VIDEC name.

For a generic brand on Amazon, contact actually turned o it to be an excellent package. Bought the black, touch-on version of the faucet. Installation was very straightforward; as with most of these, removing thr old faucet takes longer than the new one. The faucet requires four AA batteries to run, and after about five minutes of charging up what I assume to be a capacitor inside the box, the faucet requires the lightest of touches to turn on. There are three spray options. A normal aerated stream, a nice vortex-type swirl that’s great for cleaning dishes, and a third button engages a wall of water that actually quite useful for cleaning the sink and guiding food remains to the drain. The only criticism I have is that while all the pictures show a soap dispenser (and I planned on using it), the box does not contain one, so it feels like a small bait and switch. You can buy one separately, or get a cap for the hole in the countertop as I ended up doing, but either way this is an additional cost that isn’t obvious. Overall, the faucet is excellent and feels like it’ll last for many years.

Has been installed for 6 months and works great and looks great

VIDEC provides top notch customer service and stands behind the products they sell. Their touch faucets installed in 2023 anre easy to install and easy to use The finishes are high quality and look fantastic. I’ve emailed customer service over issues with a faucet that was purchased. VIDEC responded within 24 hours answering questions, supplying parts and when necessary, sending replacement products. They stand behind their products and have remarkable customer service. I’m recommending VIDEC products to all of my friends and family.

Need to get use to but once you i, it works great, It has a super sprayer button that works really well. Easy to instal and do not need to use the plate.