The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood

In today’s fast-paced, noisy, rapidly changing, volatile world, communication is key to success, yet the art of listening is often overlooked. Heather Younger's "The Art of Active Listening" is a timely and powerful guide for why and how we should listen more effectively as leaders and as humans. This is not just a book—it's a journey towards profound self-improvement and transformative understanding of the world around us.Heather’s unique 5-step framework is a transformational roadmap for leaders to be better at truly listening. What makes this book unique is the humanity at its core. Heather goes beyond techniques and strategies to tap into the universal desire to be heard and valued and foster that sense of belonging that we so desperately need in this world. Her approach is rooted in empathy, compassion and heart. I can’t wait to use Heather’s book as a part of my work with leaders and teams to build more resilient and adaptable cultures.I can't recommend this book highly enough—it's a true game-changer and I highly recommended it for any leader seeking to boost their communication skills and forge stronger connections in this noisy and sometimes disconnected world.

Heather Younger did not disappoint in delivering practical and meaningful knowledge found throughout her latest book - The Art of Active Listening. As I read her book, I found myself reflecting on past conversations and situations in the workplace which I would have handled very differently if I had this book as a resource.The way in which Heather uses a combination of storytelling, real world examples and immediately applicable tools to help readers unlearn and reframe listening habits resonates with me. Often we find ourselves responding to negative stimuli simply to respond/defend without truly assessing what is being said to understand. In this busy digital world in which we live in today of constant emails, Slack messages, text messages, Zoom calls and more chats, our conversations are becoming more transactional (not a good thing).The Cycle of Active Listening Model is a perfect framework to help reshape our approach to listening to deepen our relationships and human connections in and out of the workplace. By using the strategies shared in this book this will help readers stop speaking past each other and start listening to understand, build more meaningful relationship and truly create a culture of active listening. The Art of Active Listening is a must have resource for individual contributors, leaders and anyone who wants to listen more effectively. Get your copy today!

I heard Heather Younger speak once with Stephen M. Covey on the art of listening. Her approach to a basic sensory skill was exquisitely simple and yet astronomically powerful.Reading the Art of Active Listening solidified what I already think of Heather Younger. She is someone who has mastered - by daily practicing and feedback - an art of listening that makes people feel seen, heard, and of value.Based on a cycle of steps, Heather gives you the why, how and actual experiences on each... and also how they build upon one another. You cannot miss one step and have the same results. They all work in flow. One leads to another - when done right, and becomes a continual process one that builds trust and belonging.Heather sums it up perfectly. "Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want."

Interesting slant to what active listening means.

We all know we need to be better listeners. We don't remember names 10 seconds after meeting someone, we miss all the unsaid cues that really tell us what is going on, and our minds race to figure out how to respond without fully grasping what is being said. The bad news is that nearly all of us admit to needing to get better. The good news is Heather Younger has the playbook here. Her 5-step model takes you through the process each time and builds active-listening habits. As the book says, "Until we commit to becoming more effective at listening to others, we'll continue to erode our relationships and miss opportunities to build something greater, together." This book is helping me get started towards better listening. Great for leaders and anyone looking to build better working relationships.

A Must read book

You will want to listen to what Heather says about active listening. Heather simply and elegantly lays out a five-step active listening process. Here is a hint; step one is not listening to what is being said. Her guide through the five steps is laid out clearly and comes with great examples of some questions you can ask when the time is right.This book is a must-read for anyone who wants to be a better communicator! The book is filled with valuable tips and has a great resource section you will want to review. It includes a free download of a "21 days to Master the Art of Active Listening Calendar " created to help us make active listening a habit.

And maybe you are! I promise there are people in your life who will experience you in a different, more present way after you've read this book.Whether you're at work or at home or anywhere in between, when people feel like you're listening to them, like you're holding space for them in a significant way, even for just a few minutes, your relationships flourish.Wherever you choose to lead, the most effective way to bring people to your vision is to truly listen to them, and this book will help guide you to powerful, inspirational listening.Read and absorb this book.

This book is insightful and brilliant!! Highly recommend! Heather R Younger is an elegant writer. Her book will provide you with the key practical steps that can make everyone a better listener. More than just "at work", in Every situation, Every conversation and Every interaction.Buy it. Buy it Now. And buy one for your friends --- they will thank you for it. :D