Mr. Steam MS400EC1 9 Kilowatt, 240-Volt Steambath Generator Only

I have two of these units in our house. One just failed and the plumber said that it was the heating element. Sure, parts fail but they advertise a limited lifetime warranty so no problem, right?. We bought a new unit (Mr Steam ms400) and will use the one we just took out as a back up for later use after we get the warranty item from Mr. Steam. As a doctor, I spent over 30 years dealing with out ethic insurance companies that used every trick in the book to deny paying a claim. I saw every trick. It was disgusting. But I think Mr. Steam can teach even insurance companies a trick or two in claim denial. Magically, the element had minor corrosion on it so it was not under warranty. Now this is a steam unit in Breckenridge, Colorado, which probably has the cleanest, purest mountain water in the country. Yet Mr. Steam claims otherwise. So my advice to you is to run from this company and this product. Clearly it was not made to last and the company does not wish to warranty any of it. There are numerous other shower steamers out there and perhaps they actually stand behind their product. I had a Delta faucet in an outdoor kitchen fail and called up Delta, not for warranty issues, but just to order an new spray head. Do you know what Delta did? They would have none of it and sent me a whole new faucet at their cost. Now that is a company worth doing business with. Mr. Steam could learn a thing or two from them.

It's so important to make sure you buy your Mr Steam products from an approved distributor so you can register your products for the warranty! This company is on Mr Steam's website, and the owner was incredibly helpful and quick to answer my questions.

I always buy this unit for my projects and never have a call from my costumer to come and take care of it . Maybe after 5 years.