---
product_id: 443233439
title: "Shark AI Ultra Robot Vacuum, 60-Day Self-Emptying Base, Black, AV2511AE"
brand: "shark"
price: "€ 832.96"
currency: EUR
in_stock: true
reviews_count: 13
category: "Shark"
url: https://www.desertcart.gr/products/443233439-shark-ai-ultra-robot-vacuum-60-day-self-emptying-base
store_origin: GR
region: Greece
---

# 120-min runtime 60-day self-empty base 360° LiDAR mapping Shark AI Ultra Robot Vacuum, 60-Day Self-Emptying Base, Black, AV2511AE

**Brand:** shark
**Price:** € 832.96
**Availability:** ✅ In Stock

## Summary

> 🤖 Elevate your clean game—because your home deserves the smartest vacuum around!

## Quick Answers

- **What is this?** Shark AI Ultra Robot Vacuum, 60-Day Self-Emptying Base, Black, AV2511AE by shark
- **How much does it cost?** € 832.96 with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.gr](https://www.desertcart.gr/products/443233439-shark-ai-ultra-robot-vacuum-60-day-self-emptying-base)

## Best For

- shark enthusiasts

## Why This Product

- Trusted shark brand quality
- Free international shipping included
- Worldwide delivery with tracking
- 15-day hassle-free returns

## Key Features

- • **Pet Hair’s Worst Enemy:** Self-cleaning brushroll and powerful suction tackle fur and allergens effortlessly.
- • **Voice & App Control Freedom:** Schedule, start, or target messes hands-free via Alexa, Google Assistant, or SharkClean app.
- • **Unmatched 120-Minute Runtime:** Long-lasting battery keeps your home spotless without constant recharging.
- • **60-Day Self-Emptying Convenience:** Forget daily maintenance with a bagless base that holds two months of dirt and debris.
- • **Precision 360° LiDAR Navigation:** Smart mapping adapts to your space for flawless, edge-to-edge cleaning—even in the dark.

## Overview

The Shark AI Ultra Robot Vacuum AV2511AE combines powerful 120-minute runtime, advanced 360° LiDAR navigation, and a 60-day self-emptying bagless base to deliver deep, hands-free cleaning across carpets and hard floors. Designed for pet owners and busy professionals, it features a self-cleaning brushroll, HEPA filtration, and seamless voice/app control for a smarter, more convenient clean.

## Description

The Shark Matrix Clean 2-in-1 Robot Vacuum and Mop combines powerful suction and sonic mopping to deliver a complete clean across carpets and hard floors. Featuring Matrix Clean technology, this robot vacuum and mop combo cleans in a precision grid pattern to ensure no spots are missed, providing deeper coverage than standard robotic vacuums. Designed for multi-surface cleaning, it effectively captures dirt, debris, and pet hair while simultaneously mopping for a polished finish on hardwood, tile, and other hard floors. With CleanEdge technology, this robotic vacuum cleaner uses targeted airflow and corner detection to pull debris from edges and corners into its cleaning path for more thorough results. The self-emptying robot vacuum includes a bagless HEPA base that captures dust and allergens while holding up to 60 days of debris, reducing the need for frequent maintenance and making it ideal for hands-free cleaning. Using the SharkClean app, you can start, stop, and schedule cleanings, target specific rooms, and customize cleaning modes for a more efficient, personalized clean. Perfect for homes with pets, this robot vacuum for pet hair removes embedded hair from carpets and rugs while maintaining strong suction performance across all surfaces. The robot vacuum and mop self-emptying system ensures consistent cleaning with minimal effort, making it a reliable solution for everyday messes and high-traffic areas. Built for convenience and efficiency, the Shark Matrix Clean robot vacuum and mop delivers powerful, automated cleaning for modern homes with smart app control and advanced technology.​

Review: Pretty easy to set up and operate. - I did a good bit of research before deciding on the Shark. We have a Shark upright and another dustbuster size Shark so we are very positive about their products. I chose a spot for the dock that doesn't really comply with the instructions but it hasn't affected the operation in the least. It is under a side table in a bedroom. Works very well from there. I used the app to map my apartment, which it did very well. I closed the doors to rooms i didn't want it to go - either because i just want them cleaned more thoroughly by our cleaning service or i thought it might get stuck on the rugs. It handles rugs pretty well, though. Minor complaint that others have mentioned: it doesn't take the same route each time. And it goes over the same areas more than once. The first time it ran, it got itself stuck under a low riser dresser so i now put a stool in front of the dresser to prevent that. I think the app is pretty slick and easy to use. You can set it to vacuum every day or any odd assortment of days. Ours runs twice a week to be sure the cat hair gets cleaned out. First run complaint: since it was vacuuming under beds, it was probably going places that had not been vacuumed in a long time. So that first time, it filled the bin with cat hair and just stopped in mid run. I had to take it back to the dock but even then it couldn't off load the hair. It was too full and compacted so i had to remove the bin from the robot and clean it by hand. That hasn't happened again though. Just be aware if you have any areas like that. The app lets you do the whole house, just one room, or a selected 5 ft square space. In the app, choosing Spot, it puts a square in the middle of the screen with the house map over laid. You choose the spot by moving the map under the square until it is over the area you want cleaned. It's not intuitive, but once you see it, you know how it works. I read many of the older reviews that mentioned a magnetic strip to keep it from going certain places like off a step. I was wondering where those strips were because mine did not come with any. I almost returned it before the first run because i do have a sunken room and was concerned about it going off the step but it ran right up to the edge, stopped, and then ran along the entire width without a problem. Pretty impressive. It will obviously have trouble negotiating table and chair legs so if you want those areas cleaned you will need to move the chairs. It would also be nice to know how to deal with the sunken area of our home. For now, i take it off the dock and carry it to that room before turning it on. It does the room completely and returns to the starting point where i again have to pick it up and return it to the dock. Then, i have to use the app or the button on top to tell it to return to the dock, which works ok. Im just concerned if this confuses the mapping of the rest of the house. I wish the instructions addressed this issue. UPDATE, Nov 13, 2025: I have been using the robovac for two years now and I still love it. I have discovered a few irritating features- 1. Make sure you don't have anything on the floor that could jam the machinery. My cleaning lady left a dryer sheet somewhere and it got sucked into the filter on the Shark. There is no warning and no other notification that the robot is no longer working. 2. The app keeps asking me to re-logon every time I need to start vacuuming. I have it set up to NOT do that but it seems to forget every so often. It's very inconsistent. The app just needs a little tweaking to be perfect, 3. If you have a separate room that isn't on the same level as the majority of your home, it isn't able to "map" the separate area. That would be a very-nice-to-have feature.
Review: Dog Owners Battling Mountains of Dog Hair........BUY THIS ONE - I wanted to wait a bit before I gave a review. I've owned this model Shark robot vacuum for about two months now. Before buying this I had a Eufy robot vacuum, specifically targeted towards pet owners. We have two very hairy beasts living with us. The biggest hair offender is a golden retriever/shepherd mix, 85 pounds, probably 80 pounds of hair, but the looks of my floor. The other is a shepherd/sheltie mix, just a tad less hairy, but not by much. We have a mix of hardwood, and a little tile, and many islands of runner rugs, for the oldest dog's stability. I bought the EUFY robot vacuum because it said it was specifically for dog hair and had a cutter for the roller, so it doesn't get all jammed up. It was easy to set up and set up mapping. The interface with the app was good. The cutter worked for about the first 9 months, then I was cutting the hair off the roller. That is the biggest issue with that vacuum for me. The hair would get wound up in the ends of the roller brush and I would meticulously pull everything apart that I could to clear the hair. Many times I replaced the entire roller, and not many weeks later, I'd get an error message saying roller brush was stuck. I bought the off brand, and I bought the Eufy replacements and neither seemed to be better than the other. I needed something that didn't take daily maintenance. I didn't want to buy the same thing, knowing the outcome, but nothing else was advertised for dog hair specifically. I crossed my fingers and bought this Shark. I'm kicking myself for not doing it sooner!! My two favorite things about this are that the roller is not longer an issue. This roller comes off easily, the cap comes off one end so you can clear the hair, the other it comes off in one nice clump- no issues at all. I also love that the dust bin is not a bag you have to replace, but just a container that easily comes off and you toss the contents. The replacement parts don't even require a tool for the side brush. only using it two months, nothing has been replaced yet, but the weekly upkeep is very easy. It's doing a good job with cleaning. I think it's best used on hard surfaces, it's fair for the rug runners, but honestly hair on carpet requires a bit more work for a deep clean. Also, this vacuum is much more quiet than the Eufy, thankfully. I think this is a very good option for anyone wanting a robot vacuum that battles loads of dog hair.

## Features

- HIGH SUCTION POWER: Shark's powerful suction captures dirt, debris, and pet hair across all surfaces—carpets and hard floors alike—making this robot vacuum the ultimate solution for deep, everyday cleaning.​
- MATRIX CLEAN ROBOT VACUUM: Matrix Clean uses a precision grid pattern to take multiple passes over messes, ensuring complete whole-home coverage and delivering a visibly deeper clean, every time.​
- SELF-EMPTYING FOR 60 DAYS: The bagless base holds up to 60 days of dirt and debris—no disposal bags needed. Enjoy a self-emptying robot vacuum cleaner built for long-lasting convenience.​
- PERFECT FOR HOMES WITH PETS: Designed for pet owners, this robot vacuum combines strong suction, a self-cleaning brushroll, and a bagless self-empty base to tackle fur and allergens with ease.​
- RECHARGE & RESUME: Up to 90 minutes of runtime. When the battery runs low, your Shark robot returns to the dock, recharges, and resumes where it left off—delivering uninterrupted robotic vacuum coverage.​
- SELF-CLEANING BRUSHROLL TECHNOLOGY: The self-cleaning brushroll lifts debris, dirt, and hair from carpets and hard floors, helping to prevent hair wrap while delivering powerful, uninterrupted performance.​
- PRECISION HOME MAPPING: 360° LiDAR navigation quickly maps your space and adapts to everyday changes, delivering efficient, accurate cleaning with object detection and whole-home navigation, even in the dark.​
- VOICE & APP CONTROL: Use voice commands via desertcart Alexa or Google Assistant, or control cleanings in the SharkClean app. Schedule, start, or target messes for convenient, hands-free cleaning.​
- WHAT'S INCLUDED: Shark AI Robot, XL Self-Empty Base, 1 Side Brush, and 1 Filter​

## Technical Specifications

| Specification | Value |
|---------------|-------|
| ASIN | B09T4YZGQR |
| Battery Life | 120 minutes |
| Battery Type | Lithium Ion |
| Best Sellers Rank | #919 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #1 in Robotic Vacuums |
| Brand | Shark |
| Brand Name | Shark |
| Capacity | 0.27 gallons |
| Color | White/Black |
| Compatible Devices | Amazon Alexa, Google Assistant |
| Control Method | Voice |
| Controller Type | App Control |
| Customer Reviews | 4.0 out of 5 stars 41,293 Reviews |
| Filter Type | Cartridge |
| Form Factor | Robotic |
| Global Trade Identification Number | 10622356588314 |
| Included Components | Filter, Shark AI Robot, Side Brush, XL Self-Empty Base |
| Indoor Outdoor Usage | Indoor |
| Item Dimensions L x W x H | 8.43"L x 13.08"W x 13.9"H |
| Item Highlight | Matrix Clean Navigation for Carpet, Hard Floors & Pet Hair, HEPA, Powerful Suction, Anti-Hair Wrap, LiDAR Mapping, Wi-Fi |
| Item Type Name | AI Robot Vacuum with XL Self-Empty Base, Bagless, 60-Day Capacity, LIDAR Navigation, Home Mapping, Silver & Black |
| Item Weight | 15.3 pounds |
| Manufacturer | SharkNinja |
| Manufacturer Part Number | AV2511AE |
| Manufacturer Warranty Description | 1 year limited warranty. |
| Model Name | Shark AV2511AE |
| Model Number | AV2511AE |
| Number of Items | 1 |
| Number of Wheels | 2 |
| Other Special Features of the Product | Bagless, Obstacle Avoidance, Pet Hair Pick Up, Self-Emptying, Smart Mapping |
| Power Source | Battery Powered |
| Product Dimensions | 8.43"L x 13.08"W x 13.9"H |
| Special Feature | Bagless, Obstacle Avoidance, Pet Hair Pick Up, Self-Emptying, Smart Mapping |
| Style Name | Matrix Clean Auto Empty (60 Days) |
| Surface Recommendation | Carpet & Hard Floors |
| UPC | 622356588317 |
| Unit Count | 1 Count |
| Voltage | 120 volts |

## Product Details

- **Brand:** Shark
- **Color:** Black/Silver
- **Model Name:** Shark AV2511AE
- **Special Feature:** Bagless, Obstacle Avoidance, Pet Hair Pick Up, Self-Emptying, Smart Mapping
- **Surface Recommendation:** Carpet & Hard Floors

## Images

![Shark AI Ultra Robot Vacuum, 60-Day Self-Emptying Base, Black, AV2511AE - Image 1](https://m.media-amazon.com/images/I/71n99mtBmqL.jpg)

## Available Options

This product comes in different **Color** options.

## Questions & Answers

**Q: Does this have no-go zoning?**
A: I have the Shark IQ XL self empty product right now. So far it's okay except the fact that you'd have to use c the border strips for no go Zone. Which sucks for a product like this. I have a an ecovac that has no go Zone feature included in the app. I still have 30 days to return it for full refund. Supposedly there's app feature update to add no go Zone. But I'm not going to hold my breath on that. 29 more days to go till I return it.

**Q: Is anybody else having issue trying to get a complete map? After 60 runs within 3 resets I still don't have a complete map. Glad it's still in 30 days**
A: Yes. To speed up the mapping 1) turn OFF scheduling and always start cleaning manually at 100% battery (do twice a day if possible), 2) turn OFF "Evacuate and Resume" and "Recharge and Resume" and 3) set the power to 'Eco'.  Sometimes when cleaning by schedule the robot only goes for 60 minutes which in my case doesn't seem to be enough time to make a good map. "Evacuate and Resume" sometimes sends the robot to the dock after 30 minutes which burns battery life and seemingly the robot does not map on its way back to the dock. 'Recharge and Resume' sometimes creates a 2nd run in the day and the maps from the 1st and 2nd runs don't seem to reconcile into a better combined map.  With the power on 'Eco' the cleaning runs could be 60% longer depending on your floor type so the robot will have more time to explore and map. 

For the first time, today I did all these settings and my robot ran for 162 minutes and did the best map of my entire floor yet (about 2400 sq ft of hardwood and tile - the app says it cleaned 1648 sq ft on this run).  Previously I had the power set to normal and used 'Evacuate and Resume' feature and the run would only go about 90 minutes before the battery got too low. 

A tip about resetting/deleting the main map: A few hours after every run look at the main map and the daily map in the history. The daily maps should be covering 90+% of your floor layout with the robot going into every room at least a little. If the main map looks way off (or is very small) and isn't improving after a few runs that clearly have better daily maps, then delete that main map and try again. I have 47 runs with 1 delete/reset on Day 9 and I'm still waiting for a completed map (it's Day 18 (cleaned on 15 days)). Frustrating. I'm tired of the robot aimlessly wandering around the entire floor as if every room needs equal vacuuming. I'll be happy when I can get the robot to clean only the kitchen twice a day and the entire floor twice a week.

My app is Android version 2.1.9 (1013) and the firmware version is V3.4.11-20191015).

**Q: Can i use this unit with 220v - 120v step down transformer but still keeping frequency to 50hz instead of 60hz?**
A: The vacuum is fine to charge on either voltage, BUT the cleaning base runs on AC and will burn out with a step down transformer

**Q: How does it do with kitty litter?**
A: The robot is intended to pick up dry particles and debris off your floor, if this is excess kitty litter that has spilled over it can clean this up for you in Max mode however the robot should not be used to clean up soiled litter.

## Customer Reviews

### ⭐⭐⭐⭐⭐ Pretty easy to set up and operate.
*by R***H on December 26, 2023*

I did a good bit of research before deciding on the Shark. We have a Shark upright and another dustbuster size Shark so we are very positive about their products. I chose a spot for the dock that doesn't really comply with the instructions but it hasn't affected the operation in the least. It is under a side table in a bedroom. Works very well from there. I used the app to map my apartment, which it did very well. I closed the doors to rooms i didn't want it to go - either because i just want them cleaned more thoroughly by our cleaning service or i thought it might get stuck on the rugs. It handles rugs pretty well, though. Minor complaint that others have mentioned: it doesn't take the same route each time. And it goes over the same areas more than once. The first time it ran, it got itself stuck under a low riser dresser so i now put a stool in front of the dresser to prevent that. I think the app is pretty slick and easy to use. You can set it to vacuum every day or any odd assortment of days. Ours runs twice a week to be sure the cat hair gets cleaned out. First run complaint: since it was vacuuming under beds, it was probably going places that had not been vacuumed in a long time. So that first time, it filled the bin with cat hair and just stopped in mid run. I had to take it back to the dock but even then it couldn't off load the hair. It was too full and compacted so i had to remove the bin from the robot and clean it by hand. That hasn't happened again though. Just be aware if you have any areas like that. The app lets you do the whole house, just one room, or a selected 5 ft square space. In the app, choosing Spot, it puts a square in the middle of the screen with the house map over laid. You choose the spot by moving the map under the square until it is over the area you want cleaned. It's not intuitive, but once you see it, you know how it works. I read many of the older reviews that mentioned a magnetic strip to keep it from going certain places like off a step. I was wondering where those strips were because mine did not come with any. I almost returned it before the first run because i do have a sunken room and was concerned about it going off the step but it ran right up to the edge, stopped, and then ran along the entire width without a problem. Pretty impressive. It will obviously have trouble negotiating table and chair legs so if you want those areas cleaned you will need to move the chairs. It would also be nice to know how to deal with the sunken area of our home. For now, i take it off the dock and carry it to that room before turning it on. It does the room completely and returns to the starting point where i again have to pick it up and return it to the dock. Then, i have to use the app or the button on top to tell it to return to the dock, which works ok. Im just concerned if this confuses the mapping of the rest of the house. I wish the instructions addressed this issue. UPDATE, Nov 13, 2025: I have been using the robovac for two years now and I still love it. I have discovered a few irritating features- 1. Make sure you don't have anything on the floor that could jam the machinery. My cleaning lady left a dryer sheet somewhere and it got sucked into the filter on the Shark. There is no warning and no other notification that the robot is no longer working. 2. The app keeps asking me to re-logon every time I need to start vacuuming. I have it set up to NOT do that but it seems to forget every so often. It's very inconsistent. The app just needs a little tweaking to be perfect, 3. If you have a separate room that isn't on the same level as the majority of your home, it isn't able to "map" the separate area. That would be a very-nice-to-have feature.

### ⭐⭐⭐⭐⭐ Dog Owners Battling Mountains of Dog Hair........BUY THIS ONE
*by M***A on September 1, 2026*

I wanted to wait a bit before I gave a review. I've owned this model Shark robot vacuum for about two months now. Before buying this I had a Eufy robot vacuum, specifically targeted towards pet owners. We have two very hairy beasts living with us. The biggest hair offender is a golden retriever/shepherd mix, 85 pounds, probably 80 pounds of hair, but the looks of my floor. The other is a shepherd/sheltie mix, just a tad less hairy, but not by much. We have a mix of hardwood, and a little tile, and many islands of runner rugs, for the oldest dog's stability. I bought the EUFY robot vacuum because it said it was specifically for dog hair and had a cutter for the roller, so it doesn't get all jammed up. It was easy to set up and set up mapping. The interface with the app was good. The cutter worked for about the first 9 months, then I was cutting the hair off the roller. That is the biggest issue with that vacuum for me. The hair would get wound up in the ends of the roller brush and I would meticulously pull everything apart that I could to clear the hair. Many times I replaced the entire roller, and not many weeks later, I'd get an error message saying roller brush was stuck. I bought the off brand, and I bought the Eufy replacements and neither seemed to be better than the other. I needed something that didn't take daily maintenance. I didn't want to buy the same thing, knowing the outcome, but nothing else was advertised for dog hair specifically. I crossed my fingers and bought this Shark. I'm kicking myself for not doing it sooner!! My two favorite things about this are that the roller is not longer an issue. This roller comes off easily, the cap comes off one end so you can clear the hair, the other it comes off in one nice clump- no issues at all. I also love that the dust bin is not a bag you have to replace, but just a container that easily comes off and you toss the contents. The replacement parts don't even require a tool for the side brush. only using it two months, nothing has been replaced yet, but the weekly upkeep is very easy. It's doing a good job with cleaning. I think it's best used on hard surfaces, it's fair for the rug runners, but honestly hair on carpet requires a bit more work for a deep clean. Also, this vacuum is much more quiet than the Eufy, thankfully. I think this is a very good option for anyone wanting a robot vacuum that battles loads of dog hair.

### ⭐ UPDATED -- app only gets worse and ruins an otherwise good product
*by C***S on July 25, 2024*

UPDATE 9/27/2024 AFTER ~2 MONTHS OF USE As a vacuum I continue to love this device. It's app enrages me more every single day and I'm about to simply put it in the attic because without the app it becomes increasingly useless; I wish I could take away more stars this app is so bad. I'm hoping SharkNinja cares enough to read these reviews and actually takes action, otherwise they may go the way of Sonos with their horrible app decisions. This isn't 2005 when iRobot could do stupid things and get away with it because there was no competition. While I'm not one to throw money away, I will replace this with something else that actually works and doesn't need an app to do simple scheduled cleaning runs. I could give two hoots about whether it has a "map" at this point, just clean the doggone floor -- do the basic thing you claim to be able to do and do it well. Is that so hard? I'm guessing they don't care given they can't seem to do simple things like when I log into their website with exactly the same credentials I use in the app, it doesn't show my registered products, or when I scan the QR code in the app to store the Model and S/N it can't store it for more than about 5 minutes before it literally just disappears. If you can't do simple things, complex ones are probably out of reach. The system has some kind of serious software bug in it related to map storage. I work for a software company, and all the signs are present that there is a significant problem with the storage system for maps and/or the communication between the app and the robot relating to the map. I say this because our robot just lost its map one day about a month ago. No errors, no problems running, it just literally disappeared. The schedule continued to run, so I didn't notice it until I looked at the cleaning notification one day and noticed that it was reporting a run time of almost 2 hours (which sounded about right) but a 0 ft squared cleaned. It sure made a lot of noise and picked up a lot of dirt for not cleaning any square footage of my first floor! When I dug into the app, the map was gone. Just not there. When going into settings to look at the map, I just get the infuriating purple spinner. No messages, no indicators of a problem, just a total lack of communication about what is going on and no map. So I set about the task of trying to correct the problem. First, I delete the map and go to try and re-explore. It seems to delete, and it will run an exploration run, but then it just sits with that obnoxious purple spinner and the question about whether the map represents the home properly or should it re-explore, with the Accept button greyed out and NO OTHER OPTIONS AVAILABLE. I've re-explored 20 times and left it sitting on that screen overnight for 8 hours with it never finishing. Ever. And this is why it's about to become trash!!! Without running the explore successfully, you can't set the schedule! You can't run a manual cleaning run with the app! If I wanted a vacuum I had to physically go push the button on, I could have bought something a heck of a lot less expensive (which is what I'm likely to do at this point). SO then I thought, like most technology of this sort, it might just need a complete fresh start. Stuff happens, memory gets corrupted and needs wiped, no problem. So I deleted the robot from the app and had to go through the mind-numbing and excruciating process of re-joining to my post 1995 WiFi network which is too fancy and elaborate with its new-fangled 5GHz technology for these developers to figure out (or Shark is too cheap and obsessed with profits to use a more modern WiFi SoC). Go through that process and run the explore another 10 times with no change. Then I reset to supposedly factory settings. Same result. Same absolute rage-inducing nonsense getting it to connect to the WiFi (though I think I finally figured out the trick on that). I am not convinced it actually DOES reset to factory settings or wipes the memory clean, because I'm continuing to have the same problem. Exploration simply will not finish successfully and so I can't schedule or make it clean without having to go under the table and push the button. Total ridiculousness. A factory reset should restore a copy of the firmware as it was when it came out of the factory -- and mapping worked out of the box. Now it doesn't. I am left with the conclusion the reset does NOT actually reset the memory. This is just infuriating. Oh, and before you say "contact support". I have. Crickets and bullfrogs, ladies and gentlemen. So far, crickets and bullfrogs. If that changes, I'll post a new update, though. Message to SharkNinja -- when you released an app, you became a software company. That has certain requirements and sets certain expectations. You are FAILING to meet any of them. +++ HOW TO DEAL WITH MODERN WIFI AND THIS RIDICULOUS TWELVE CENT WIFI CHIP +++ The key to making this work is whether your phone is trying to access the Internet or any from anything other than the same 2.4GHz connection this unit is using. So what I have to do: 1. Log into Eero and turn of 5GHz (on my version this is under troubleshooting; nearly every mesh single-SSID system has a mechanism to temporarily disable 5GHz b/c this cheapness is so prevalent in so many devices) 2. Turn WiFi off on phone and leave off for a couple of minutes (this is a precaution to make sure 5GHz is truly not picking up the connection) 3. Turn mobile data off on my phone (airplane mode didn't cut it 2 out of 3 times; turning off mobile data always worked) 4. Turn WiFi back on and make sure Bluetooth is on; if you tried airplane mode and left bluetooth off and don't turn it back on again until the app prompts you, you're hosed and will have to start over from the beginning - I experienced this multiple times 5. Put robot into discovery mode 6. Connect to the robot and go through the unnecessarily plentiful prompts full of stupid and useless information in the "wizard" 7. When you get to the network selection screen, your WiFi network SSID should show up --- if it doesn't, one more thing to do is go into your phone WiFi settings and join your 2.4GHz network (keeping the Shark app in the background), which will disconnect you from the WiFi Direct connection with the robot; let it connect fully; then go disconnect from your access point and reconnect to the robot WiFi Direct AP in your phone settings. 1 out of 3 times I had to initiate that re-connection, which I'm guessing is due to some sort of timeout happening, but I'm not sure. ***** PREVIOUS REVIEW ***** I got a previous version of this vacuum robot for my wife's business space and was super impressed with it. It didn't really NEED me to use WiFi and the app to make it work, and wow, she knew the floors were dirty, but not THAT dirty. It's done really well for her in the couple of months she's had it. Come Prime Day 2024, I figured I'd pick something up for the house. Our Jack Russell terrier is getting older and shedding like a monster, and I abhor dog hair, so having something that could help us keep up with that was desirable. Having been an early adopter of the Roomba back in the day, the one thing I abhorred and has kept me from a robot vacuum since going through 2 or 3 early versions was emptying the anemic dust bins on these things. The self emptying on my wife's has been awesome and I was looking at this to be even better because AI, right? Well, yeah, not so much. As a physical vacuum, the unit cleans pretty well. I don't have any real complaints there, and the self-emptying is nice and has worked well so far. LOTS of dog hair in that bin. More than I realized was present, actually. Gross. But it is hands-free to empty which is pretty awesome. So it does clean (perhaps) even better than I expected. This unit leaves me utterly disappointed in the app and it's supposed AI, however. The intelligence is pretty artificial from what I can tell, and not in a good way. Getting the system to map the house took three tries before it decided it actually did need to go into the big 20 square foot, devoid of any furniture, people or other obstructions area in my mud room. It did finally map the full space, and shows the area to be roughly 900 feet. By my calculations that's roughly right, and the map is pretty close in its shape, though there is a big blob in one of the rooms I still don't quite think aligns to reality. But it's close enough, and the vacuum will still go into the area represented by the blob, so I'm not really sure what that's about. I guess I could be misinterpreting the display, after all I don't have Artificial Intelligence, I just have my brain. Where the app falls utterly short, though is there is no true practical use of the intelligence the system has built about the area. It has a map, but can't really use it in a meaningful way! The value of a robot vacuum isn't to make a bunch of racket while running around a specific room while I'm entertaining or trying to watch a movie. The value proposition of a vacuum robot is to automate tasks I don't want to do on my own. Like scheduling a cleaning job in a specific room at one time, and scheduling another cleaning job in another room during another time window. Being able to send the robot to a specific room ad hoc isn't in the top 5 basic requirements I would post for a system like this. Top 10, maybe? But not before actual honest-to-goodness helpful AUTOMATION. But Shark has not deemed the utilization of the map with the schedule to be an important feature for their app. It's an FAQ as to whether you CAN do that, so it isn't like they don't KNOW people want this capability. And multi-point scheduling is something that vacuum robots have been able to do for years (iRobot's app can do this for most models now, for instance, as can other brands). Multi-point scheduling is such a simple app task at this point there are libraries available for plugging that kind of function into a mobile app. Come on, Shark, you aren't in the least bit intelligent if you can't actually use the intelligence to do something useful!!! THIS IS SHAMEFUL and speaks to a complete lack of either 1) understanding your customer use cases or 2) caring enough about your customer to do something besides put your shortcomings into an FAQ. SO you can't schedule the vacuum to work on specific rooms it has mapped out at specific times, scheduled cleaning is an all or nothing thing. BUT, if you enable a no-go zone to try and, say, keep the dogs from being too overly disturbed during the all or nothing scheduled cleaning, that area is now apparently a black hole singularity for the vacuum and can never be gone into again as long as the circuits of the poor little creature draw power. Unless you of course go to the pain of deleting the no-go zone to get it spot cleaned, and then have to work with the app to maybe successfully recreate it. The creation of rooms and no-go zones has been a spotty and painful action within the app. Sometimes it works, sometimes it hasn't. I've had to go so far as to reboot my phone to get the "resizer" of a no-go zone to resize or move around on the map and the app acknowledge and save it properly. I'm done recreating the zones and will just sweep those from now on, I'm so fed up with it. The fact that you can't override these zones for a spot clean, is again a sign of either complete development laziness or incompetence. It's a simple matter of a question -- "you've asked to spot clean this area, would you like to override the no-go zone for this session" and then let the little guy run wild in his heretofore restricted space. It's AI, after all, not just common human intelligence we're working with here!! The reason that the all or nothing approach to scheduled jobs sucks so bad is that this thing is LOUD. My wife's unit is not loud like this one (I'm guessing the 'superior' AI brain of this model must be making the loud clacking sound on our home model, but I'm not sure). From the first run taking it out of the box, it has made a terribly loud clacking sound as it runs around picking up dirt. I've looked at all the troubleshooting steps and the brush isn't clogged, there's nothing stuck in it, and it is firmly in place like it should be, but it definitely seems as if the bristles or the little blue sweeper stripes are hitting the cross bar of the guard hard enough to make an obnoxious sound. I know it's brush bar related, because when the super brain was running around the house for three hours mapping things, it was actually relatively quiet -- enough so that if that's how it was when doing its job, I'd have no other problems; alas that's not the case. SO, when you're trying to get that scheduled all or nothing cleaning done overnight, and the kids are downstairs in the basement trying to sleep, all they hear is a thwack-thwack-thwack-thwack-thwack sound as it runs around the first floor. And since it seems ~900 square feet of space is too much for the system to do on a full charge, it starts doing that thwack-thwack-thwack thing at 3am after it has returned to the dock and recharged. I do really like the "return to recharge" and "return to empty" features, don't get me wrong they're awesome, but with all the racket and the all or nothing approach, I can't get the whole first floor vacuumed and the kids a full night's sleep. It's rather sad (first world problem, I know, I know, I should put brooms in the kids hands -- we do that too!) but for what you pay for this device (even on Prime Day) that claims to have an AI engine at play in its favor, I expect more. And just to be clear, this isn't a house that's filthy with layers of dirt all over the floor by the time the little dude gets going. We swiffer and sweep throughout the day to clean up spot messes and we're not living on a farm or something where we're tracking in mud three inches deep a day. There's kid chaff and some dog chaff around, but this isn't a "heavy" mess we're dealing with on a daily basis. While I don't love the unit, it does appear to me that proper app development and updates would resolve the problems I have (outside of the noise). I could work around the noise with more powerful intelligence brought to the scheduling, though, so I'm hopeful they'll put the work in and resolve the shortcomings. If that happens, stars could easily be added to the review.

## Frequently Bought Together

- Shark AI Ultra Voice Control Robot Vacuum with Matrix Clean Navigation, Home Mapping, 60-Day Capacity, XL Self-Empty Base for Homes with Pets, Carpet & Hard Floors
- Replacement Parts for Shark AI AV2501S AV2501AE RV2502AE RV2520AOUS AV2510AOUS AV2511AE RV2610WA RV2610WD Accessories Kit with Main Brush, Filters, Foam Filters, PrFilte, Side Brushes, Replacement
- Side Brush for Shark AI AV2501S, AV2501AE, RV2502AE, RV2520AOUS, AV2510AOUS Robotic Vacuum Cleaner Replacement Parts - 4 Pack

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*Product available on Desertcart Greece*
*Store origin: GR*
*Last updated: 2026-10-16*